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Technical Assistant
2 semanas atrás
Atender clientes, por telefone, a fim de prestar informações técnicas diversas sobre os produtos;
- Prestar suporte técnico de forma remota aos clientes, conforme a natureza do problema apresentado em campo;
- Analisar os problemas identificados em relação à política para concessão ou não de garantia;
- Elaborar laudos técnicos sobre os problemas identificados;
- Prestar suporte técnico durante as instalações dos equipamentos no cliente ou nas operações de _start up_, quando necessário;
- Elaborar relatório de atendimento ao cliente, descrevendo todos os eventos realizados;
- Preparar e ministrar treinamentos, internos e externos, de manutenção para os equipamentos;
- Manter controle de toda a documentação e literatura de assistência técnica;
- Cumprir as normas e procedimentos referentes ao sistema de gestão da qualidade, meio ambiente, segurança e saúde ocupacional (ESH);
- Colaborar para a manutenção dos programas de qualidade e melhoria contínua;
Zelar pela ordem e guarda, conservação dos materiais, equipamentos sob sua responsabilidade e do local de trabalho, bem como manter a organização de toda a documentação referente ao processo do trabalho.
