Technical Operations Lead

1 semana atrás

Sergipe, Brasil Evotym Tempo inteiro

**About the Client**
Our client is an international financial group with a solid track record in the fintech and payments sector. With electronic money institution (EMI) status and principal membership with both Visa and Mastercard, they are now launching their own acquiring operations and assembling a dedicated team to support this strategic growth.

**Role Overview**
We are looking for a senior-level Technical Operations Lead to take full ownership of the end-to-end transaction lifecycle in a card acquiring environment. The role spans system integration, monitoring, certification, technical compliance, and issue resolution. You will manage internal configurations and work closely with external partners — from clients and processors to schemes and auditors — ensuring all systems run securely, efficiently, and with high availability.

**Key Responsibilities**
- Manage technical onboarding for clients, including terminal setup and routing configuration
- Monitor transaction systems, analyze logs, and troubleshoot issues across all layers (gateway, processor, scheme)
- Act as the main technical point of contact for vendors and partners — processors, 3DS providers, token vaults, etc.
- Maintain technical documentation and generate internal and external reports
- Ensure seamless integration between systems and manage technical environments for development and testing
- Lead change management: define requirements, oversee releases, and coordinate updates or migrations
- Provide direct technical support to clients, including incident communication and transactional issue handling
- Oversee security compliance, including PCI DSS coordination and cryptographic key lifecycle management
- Maintain infrastructure for secure data exchanges (SFTP, APIs, certificates)
- Implement and manage internal ticketing systems and ensure effective incident response
- Oversee infrastructure elements supporting internal systems (monitoring tools, dashboards, etc.)

**Requirements**:
- Minimum 5 years in technical operations within acquiring, card payments, or processing.
- Solid understanding of ISO 8583 protocol and end-to-end card transaction processing
- Familiarity with Visa and Mastercard technical requirements, including certifications and scheme connectivity
- Hands-on experience with system integrations, troubleshooting complex technical issues, and building technical infrastructure
- Experience analyzing gateway and processor logs, and diagnosing complex technical issues
- Comfortable working in Linux environments and with APIs, SFTP, and encryption standards
- Strong knowledge of PCI DSS compliance and cryptographic tools
- Fluency in English and Russian 2 both are essential

**Key Soft Skills**
- Excellent organizational and time management skills
- Excellent organizational and time management skills
- Proven team leadership and operational planning abilities
- Clear, effective communication with technical and non-technical stakeholder
- Ability to thrive in a fast-moving, highly regulated environment

**What We Offer**
- Work at the heart of a rapidly expanding card acquiring business
- Influence architecture and operations from the ground up
- Flexible remote working set up
- Opportunity to work with cutting-edge financial infrastructure

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