Customer Success Executive
Há 6 dias
**A bit about us**
Multiplier is a new-age PEO platform that simplifies international hiring.
Our global employment platform makes it easy for companies to hire teams internationally by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes.
The future of work has changed dramatically in the wake of the COVID-19 pandemic and companies have become more comfortable with distributed teams. Now, more than ever, organizations want to access the best talent, in any location, and need tools that will help them hire across various countries quickly and efficiently. The traditional process of employing talent in a new country can take between a few weeks to months, depending on the country. Often, companies have to set up local entities to facilitate this process.
We have our own legal infrastructure that help companies expand their team across any number of countries quickly and efficiently, and without establishing a local legal entity. Our SaaS platform connects directly with our infrastructure that allows companies to scale and manage their distributed teams using a simple interface.
**What's the opportunity?**
The Customer Success team is responsible for onboarding, educating, and supporting our customers on a global level. We start work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.
This opportunity is for individuals who truly love supporting customers and see themselves in a customer facing role long term.
**What you'll do**:
- Ensure that all our customers & their team have a great experience with the product
- Working directly with product teams to identify current issues and, synthesising the diverse feedback you hear from our customers, offer informed opinions on potential solutions
Owning customer communications and issues from initial contact until resolution
- Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements
- Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Multiplier can meet their needs
**What you'll bring**:
- The ability to explain complex topics in easy to understand and concise language
- Excellent communication and writing skills
- Passion for talking to customers all day
- Prior experience of working in customer success in a product-driven B2B company
- Good to have led small teams before
- Good to have background at a HR SaaS company
**Benefits**:
- Working with an energetic & diverse team
- Full-ownership over functional area
- Work in a product-driven & customer obsessed environment
- Ability to work fully-remotely
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