Customer Success Executive
Há 12 horas
Get AI-powered advice on this job and more exclusive features. Overview We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform. As a Customer Success Executive, you will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI. Responsibilities Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools Analyze customer feedback and usage data to identify trends, insights, and areas of improvement Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements Maintain accurate records of customer interactions and progress using Planhat and other CRM tools. Requirements Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments Ability to analyze data and apply insights to customer success strategies. Experience with customer relationship management tools such as Planhat, or similar Knowledge of AI implementation and experience with technical troubleshooting is a plus Strong communication skills, with the ability to to explain complex concepts clearly to non-technical stakeholders Proactive and customer-centric mindset with a strong drive for client success Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments. A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow Benefits Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting #J-18808-Ljbffr
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Executivo de Customer Success Sr
Há 3 horas
São Paulo, São Paulo, Brasil vaga para Executivo de Customer Success Sr na Linx Tempo inteiro R$80.000 - R$120.000 por anoPOR QUE SE JUNTAR AO TIME LINX? Respiramos e somos referência no varejo, lideramos pelo exemplo, inspiramos e desenvolvemos o potencial das nossas pessoas para fazerem sempre mais e melhor pelo nosso cliente Há mais de 40 anos, temos ao nosso lado os principais varejistas do Brasil, e um time igualmente capacitado para fazê-los chegar ainda mais longe...
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Technical customer success
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São Paulo, Brasil WIZ.AI Tempo inteiroWe are seeking a dynamic and customer-focused Customer Success Manager (CSM) to join our AI Talkbot solutions team. The CSM will be the bridge between our customers, presales, and R&D teams, ensuring successful adoption of conversational AI, Generative AI, and agentic AI solutions. This role requires strong technical acumen, excellent communication skills,...
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Technical Customer Success
2 semanas atrás
são paulo, Brasil WIZ.AI Tempo inteiroWe are seeking a dynamic and customer-focused Customer Success Manager (CSM) to join our AI Talkbot solutions team. The CSM will be the bridge between our customers, presales, and R&D teams, ensuring successful adoption of conversational AI, Generative AI, and agentic AI solutions. This role requires strong technical acumen, excellent communication skills,...
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Cplug | executivo de customer success | híbrido
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São Paulo, Brasil Netvagas Tempo inteiroE para tirar de letra, você precisará:Experiência comprovada em Customer Success ou Vendas para grandes contas.Histórico em gestão de relacionamento e expansão de receita (upsell e cross-sell).Vivência em soluções SaaS ou tecnologia B2B.Capacidade de lidar com executivos de alto nível e conduzir negociações consultivas.Perfil proativo, analítico...
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Customer Success Manager
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São Paulo, Brasil Pentera Tempo inteiroOverview Join to apply for the Customer Success Manager - LATAM role at Pentera . Location: Mexico. Accelerate Your Career in Cybersecurity. Pentera is a leader in Automated Security Validation, helping businesses safely emulate real-world attacks to uncover vulnerabilities. With over 350 team members and 1,000+ customers in more than 50 countries, Pentera...
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Director, Customer Success Management
2 semanas atrás
São Paulo, São Paulo, Brasil griddable Tempo inteiro R$90.000 - R$120.000 por anoDescriptionPosition DescriptionFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature,...
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Technical Customer Success
3 semanas atrás
São Paulo, Brasil WIZ.AI Tempo inteiroWe are seeking a dynamic and customer-focused Customer Success Manager (CSM) to join our AI Talkbot solutions team. The CSM will be the bridge between our customers, presales, and R&D teams, ensuring successful adoption of conversational AI, Generative AI, and agentic AI solutions. This role requires strong technical acumen, excellent communication skills,...
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Technical Customer Success
3 semanas atrás
São Paulo, Brasil WIZ.AI Tempo inteiroWe are seeking a dynamic and customer-focused Customer Success Manager (CSM) to join our AI Talkbot solutions team. The CSM will be the bridge between our customers, presales, and R&D teams, ensuring successful adoption of conversational AI, Generative AI, and agentic AI solutions. This role requires strong technical acumen, excellent communication skills,...
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Technical Customer Success
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São Paulo, Brasil WIZ.AI Tempo inteiroWe are seeking a dynamic and customer-focused Customer Success Manager (CSM) to join our AI Talkbot solutions team. The CSM will be the bridge between our customers, presales, and R&D teams, ensuring successful adoption of conversational AI, Generative AI, and agentic AI solutions. This role requires strong technical acumen, excellent communication skills,...
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Customer Success Specialist
Há 3 dias
são paulo, Brasil TapGoods Tempo inteiroCustomer Success Specialist – Reventals About Reventals Reventals, part of the TapGoods family, is modernizing how people plan and book event rentals online. We’re the leading event rental marketplace, connecting customers to top-tier vendors across major U.S. markets — making planning effortless, efficient, and fun. We’re a passionate, fast-growing...
