Implementation Analyst

The Build Mgmt Associate is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. **Responsibilities**: - Coordinate implementation of regional and local cash management, trade and liquidity. - Project management of a client portfolio. - Technical advisor of the client, with knowledge in bank file layouts (local, regional and global), as well as in Electronic Channels and Connectivity (Host to Host, SWIFT, API, etc.). - Creation of customized solutions for customers, involving the elaboration of specifications and interaction with VANs. - Daily interaction with external customers, as well as with Sales, Products, Electronic Channels and Technology areas. - Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals.- Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews. - Attending when necessary Client meetings in close cooperation with TTS Product Sales and Relationship Managers - Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post implementation reviews and case book write ups for future implementation usage and marketing purposes. - Tracking and communicating internally the status of the deals. - Provide ongoing senior management updates on key projects as required. - Participate in staff forums and survey process. - Complete all mandatory and personal development training as stipulated by controls officer and team lead.Qualifications: - 2 years relevant experience - Results orientation - evidence of proactively driving projects to conclusion. - Excellent customer interaction and management skills. - Negotiation, decision making and problem solving skills. - Ability to manage high workload within a pressurized environment. Flexibility - ability to manage a varying workload (ie, volume, complexity and composition). - Ability to manage complex integration solutions, working alongside Technical and Technology teams. Strong work ethic - willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified. - Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. - Excellent written and verbal communication skills. - Facility to work in groups - Fluent English (differential Spanish) - knowledge of Windows, Word, Excel and Power Point **Education**: - Bachelor’s/University degree or equivalent experience - **Job Family Group**: Implementation - **Job Family**: Build Management - **Time Type**: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting