Servicenow Team Leader

Do you want to help create the future of healthcare? Siemens Healthineers is a place for people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever evolving healthcare industry.

We offer you a flexible and dynamic environment where you have the space to stretch beyond your comfort zone in order to grow personally and professionally. Sound interesting?

**Then come in and join our team as ServiceNow Team Leader.**

**Your mission and responsibilities**:
Lead/build a diverse team of technical individuals and analysts who have a shared passion to deliver technology and solutions to our Customers and help us achieve our transformational vision.

**Your tasks and responsibilities**:
Build a team of ServiceNow experts (Test Management, Architects, Developers, analysts etc..) to support the SENSE Helios customer service transition program.

Leverage IT Service Management best practices and ensures Governance of the ServiceNow instance(s).

Responsible for resource management of the workforce to enable effective operation of the organization/department, including decision on acquiring/releasing employees and consultants.

Ensure optimum performance of your team by providing individuals guidance in development of their skills and capabilities.

Set performance targets and monitor progress by providing continuous and effective feedback through Siemens Healthineers PLP process.

Coordinate work with other IT CoE’s within and outside of CS IT including external service provider vendors.

Delegates/Allocates responsibilities and/or assignments.

Review assignments for accuracy and quality. Ensure upskilling of colleagues through trainings, certifications.

Responsible for team's adherence to SHS quality management and policies.

**Your qualifications and experience**:

- Fluent in English
- Customer oriented and open-minded
- Experience with leading / implementing ServiceNow projects, preferably in areas of Customer service and Field service management.
- Hands-on experience in ServiceNow highly desirable
- Proven experience of building and managing diverse IT teams from scratch.
- Experience in service delivery using professional methodologies and framework (ex. PMP, Agile, ITSM).
- Good understanding and working knowledge of SAFE Agile framework.
- Good knowledge of Business Areas and LAM countries within Healthcare
- Stakeholder management experience

**Being part of our team**:
Siemens Healthineers is a leading global medical technology company. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

**Curious about our culture?**

Our culture embraces different perspectives, open debate and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas and celebrate success.

All our job offers encourage the inclusion of People with Disabilities to the world of work.

In case you require any adjustment to participate in the recruitment and selection process, let us know to facilitate your participation under equal conditions.

**Organization**: Siemens Healthineers

**Company**: Siemens Healthcare Diagnósticos Ltda.

**Experience Level**: Mid-level Professional

**Job Type**: Full-time