Senior Director, Latam Delivery

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** Company**

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

**The Team**

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, and our portfolio of solutions.

**The Role**

As the ServiceNow Senior Director, LATAM Delivery, you will play a pivotal role in driving services sales and managing delivery execution across Latin America (LATAM). You will be responsible for overseeing successful solution delivery across all LATAM customers, fostering deep and meaningful customers relationships, and maximizing business opportunities within the region.

What you get to do in this role:

- Develop and execute against the LATAM business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
- Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets.
- Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.
- Provide active and visible leadership and guidance to a team of ServiceNow professionals.
- Cultivate and maintain strong relationships with existing and potential clients.
- Stay abreast of industry and regional trends along with development of new business opportunities.
- Drive customer satisfaction by delivering high-quality solutions and exceptional service.
- Execute with customer centricity as a core value.
- Monitor and analyze delivery execution performance metrics to identify areas for improvement.
- Develop and implement initiatives to enhance operational efficiency and effectiveness.
- Build and nurture relationships with internal stakeholders through partnership for joint goals.
- Engage and build meaningful relationships with senior leadership or even CXO roles to support discussions related to their implementation roadmap.
- Promote continuous improvement practices for delivery/engagement.
- Enable and mentor members of the ServiceNow delivery team and partner ecosystem.
- Collaborate to identify, develop, and maintain partners that align with our Growth Success Network objectives.
- Up to 50% travel annually, driven by customer needs and internal meetings.

**Qualifications** To be successful in this role, we need someone who has**:

- 15+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):

- PMO Leader, Program/Project Management
- Product Management
- Services or Solution Sales
- Consulting
- Process Engineering
- 15+ years of consulting experience across complex, global organizations.
- Experience in leading and mentoring a team of fifty or more employees.
- Experience designing and developing service capabilities and developing & building on service portfolios.
- Proven ability to influence and consult successfully across enterprise software solutions, and/or Digital Transformations.
- Experience working with service channel organizations and their partners.
- Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions.
- Highly motivated, driven, and passionate about the intersection of