Digital Tech Support Analyst

**Career Area**:
Technology, Digital and Data

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**IT IS YOUR TIME**

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Important**:

- **Don’t forget to include a resumé in English in your profile in Workday**:
**Job Summary**

**What you will do**:

- Become a Subject Matter Expert on Caterpillar Telematics devices (Product Link), in order to assist our dealers in their own development and training programs on installing, configuring, and troubleshooting these devices.
- Playing a key role in conducting risk assessments, root cause analysis, corrective actions, quality assurance processes and routine issue resolution.
- Hands on development of local dealer technicians, to fully support the installation, and troubleshooting of Telematics Devices.

**What you have - Skills**:

- **Customer Focus**:Facilitates creation of the 'right' products and services to resolve customer business issues. Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
- ** Effective Communications**: Adapts documents and presentations for the intended audience. Demonstrates both empathy and assertiveness when communicating a need or defending a position. Communicates well downward, upward, and outward. Maintains focus on the topic at hand.
- ** Systems Software Infrastructure**: Reports software connectivity and integration issues. Analyzes the functions of software on Electronics devices, as it relates to meeting functional requirements. Tests key features for the entire software end to end system.

**Basic Qualifications**:

- Bacheloor's Degree.
- Advanced English.
- Caterpillar dealer, or dealer facing experience. Predominantly working with technical facing personnel both virtually and in person.
- Telematics experience, either with Caterpillar (Product Link) or competitive products.
- Caterpillar user interface experience with systems such as VisionLink, Foresight, or Dealer Services Portal.
- On machine troubleshooting experience with Electronic Control Modules, wiring, and data links, such as J1939 or CDL.

**Additional Details**

This position will be focused on hands on troubleshooting of Product Link Devices (Telematics), as well as work with the back office where the data is stored. The work will require extensive on site work with dealers, with high levels of travel that are at or above 50% at times.

**Some of the offered benefits**:

- Medical plan
- Dental plan
- Medicines reimbursement
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Meal assistance
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

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**Posting Dates**:
May 8, 2025 - May 15, 2025
Caterpillar is an Equal Opportunity Employer (EEO).

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