Assistant Manager, Business Development

**JOB SUMMARY**
- Acquisition of NTB Priority Banking clients on balanced based and/or select top tier corporate clients on salary based.
- Through achievement of sales targets, contribute towards the Net Sales Revenue (NSR) targets of Client Acquisition (CA)
- Efficient and consistent delivery of customer delight whilst maintaining world class service standards within the Priority Banking unit
- Ensure timely and seamless handover of NTB Priority clients to deepening Relationship Manager/Banca
- Ensure proper customer due diligence is conducted and Priority clients are acquired as per Regulator/Group & in-country regulations/processes.

**RESPONSIBILITIES**

**Strategy**
- Acquisition of NTB Priority Banking clients on balanced based and/or select top tier corporate clients on salary based.
- Through achievement of sales targets, contribute towards the Net Sales Revenue (NSR) targets of Client Acquisition (CA)
- Efficient and consistent delivery of customer delight whilst maintaining world class service standards within the Priority Banking unit.
- Ensure timely and seamless handover of NTB Priority clients to deepening Relationship Manager/Branch
- Ensure proper customer due diligence is conducted and Priority clients are acquired as per Regulator/Group & in-country regulations/processes.

**Business**
- Acquiring Priority clients from affluent alliances, databases, mini catchment promotions, referral programs etc
- Ensure a seamless handover of the acquired Priority clients to the deepening Relationship Managers/Branch.
- Maximise sales performance to achieve the sales target as per the score card in place.
- Hold regular review meetings with reporting line manager to assess performance and work out future plans.

**Processes**
- Acquire sound knowledge on products and operational systems.
- Ensure proper controls are adhered to in expediting transactions.
- Ensure operational activity is documented to minimise risk and loss.
- Comply with all relevant policies and procedures covering regulatory, local and group requirements.
- Ensure control procedures outlined in the DOI are strictly adhered to.
- Ensure complaints are monitored and closed on a timely manner.

**People & Talent**
- Experience in the financial services industry, including demonstrated success in a similar role.
- Corporate engagement, communication, and presentation skills
- Negotiation and objection handling skills
- Retail client service knowledge.
- In depth knowledge of products, sales, services, delivery channels and customer segments.
- Proven experience in Sales Business Planning
- A Professorial Qualification related to Baking / Marketing.
- Excellent business acumen in business risk assessment.
- Excellent interpersonal skills and strong cross
- cultural awareness

**Risk Management**
- Progress against balanced scorecard targets.
- Increase in product holdings per customer (PPC).
- Market share and net growth in PRB clients ‘base
- Leverage.
- Service productivity metrics (e.g., TAT, % value / non-value added processes, error rates).
- Process improvement initiatives and complaint resolution.
- Customer satisfaction scores reflected in customer services surveys.
- Adherence to process, compliance, and operations risk.

**Governance**
- Customer satisfaction scores reflected in customer services surveys.
- Adherence to process, compliance, and operations risk.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles

**Key Stakeholders**
- Client Relationships, Branching Banking, Retail Banking Operations, Retail Credit, Strategic Biz Information Mgmt., Clint Experience, WM, Retail Products. Analytics

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in Sri Lanka / CPBB /Client Acquisition Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

**Qualification**
- Education A professional qualification or degree related to Sales and Marketing
- Training Minimum of 2 years of experience in client acquisition / management in the service industry (preferably from a financial / banking industry)

**Role Specific Technical Competencies**
- Self-motivated and strong inter-personal skills
- Self-motivated and highly developed inter-personal skills
- Target driven and ability to show results during tough market conditions.

**About Standard Chartered**
- We're an international ba