System Support Analyst I

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Business Administration
**Travel Percentage**:
0%

GENERAL DUTIES & RESPONSIBILITIES
- Provides 24 x 7 on-call support for all assigned production-related systems.
- Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
- May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
- Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
- Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
- Assists in documenting current policies and procedures.
- Represents team on cross-functional teams for production, support and development activities.
- Performs specialty production processing.
- Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
- Performs monthly and quarterly SOX testing.
- Interacts with internal departments to deliver solutions.
- Interprets and presents data and conclusions to management as needed.
- Improve methodologies used in the job.
- Other related duties assigned as needed.

EDUCATION REQUIREMENTS

Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies
- Knowledge of testing tools and quality control requirements
- Knowledge of programming languages
- Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting
- Demonstrated knowledge of company products and services
- Excellent analytical, problem-solving and time management skills
- Ability to successfully manage multiple concurrent tasks
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
- Ability to work well in a fast-paced, high stress team environment
- Ability to work independently and intuitive ability to prioritize assignments
- Must be dependable and able to meet and fulfill obligations
- Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
- Willingly shares relevant technical and/or industry knowledge and expertise with other resources
- Must be highly flexible and adapt to changing priorities
- Must be extremely detail-oriented and thorough in completing tasks
- Willing to take on responsibilities and challenges

FIS JOB LEVEL DESCRIPTION

Developing professional role. Basic skills with moderate level of proficiency. Has general understanding of principles in software quality control, systems analysis, system support and software development in one or more technologies. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Learns and understands the change management process. Typically requires up to three years work experience in software quality control, systems analysis, system support, software development or related discipline.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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