Security Operations Manager, Latam

Responsibilities
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

**Team Introduction**:
The Physical Security department is responsible for the overall security of the company's personnel, physical assets and facilities. Based on security risks, the team establishes and continuously improves security policies, procedures & standards, infrastructure, human and technical preventive measures, employee security awareness, alarm and incident response capabilities, etc., to safeguard the company's business operations worldwide.

You will support the delivery and management of physical security operations, programs, and personnel in our LATAM region while promoting a robust and positive security culture across the company.

**Responsibilities**:

- Support the delivery of day-to-day physical security operations across multiple sites, including overseeing the deployment of local teams (guard, reception, and/or SOC services) commensurate with the risk profile and operational demands of each site.
- Ensure site risk assessment documentation remains accurate and up-to-date.
- Respond to physical security incidents at sites within the region, including incident reporting and after-action reviews, and where necessary, conduct robust investigations to effectively assess and triage.
- Plan and lead physical security onboarding and training of security personnel at sites within the region to ensure highly professional and consistent service delivery.
- Support the management of guarding vendors. Ensure high-quality operational vendor performance in line with key performance indicators (KPIs) and service level agreements (SLAs) and support with invoices and purchase requisitions/orders.
- Deliver interactive and engaging employee training(s) and manage security tabletop exercises.
- Update and maintain site emergency response plans covering response protocols for medical, fire, and other workplace emergencies.
- Conduct offsite risk assessments in support of the event security program.
- Support new office projects including security design of office space.

**Qualifications**:

- Track record managing a team of at least 12 Security Officers
- Extensive experience in corporate security (internally or on a vendor side), including prior management experience
- Experience managing security operations across multiple sites with a track record of high performance and increasing responsibilities.
- Technically astute with working knowledge of physical access control systems, video management systems, and visitor management systems.
- Ability to update and maintain robust site documentation including checklists, post orders, policies and standard operating procedures.
- Experience supporting new office security deliverables (e.g. Conducting risk assessments, high-level design of access control, CCTV and other technical security controls).
- Experience participating in guarding RFPs and supervising contract personnel, including hiring, training, developing, and managing performance.
- Skilled operator comfortable dealing with a variety of acute incidents.
- Experience supporting business events (e.g. venue risk assessments).
- Excellent verbal and written ability with strong stakeholder management skills.
- Fluent Portuguese and English are a must and Spanish is advantageous.
- Sound problem-solving skills and comfortable working under pressure and delivering within tight timeframes.
- Ability to travel to other offices, sometimes at short notice; respond to emergencies after-hours; and to work nights, weekends, and/or holidays as operational needs demand.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.