Customer Engagement Specialist

Há 3 dias

Rio de Janeiro, Brasil Patrianna Tempo inteiro

At **Patrianna**, we are passionate about delivering **world-class gaming experiences** to millions of players around the globe. As a dynamic, international team, we embrace a **collaborative remote-working culture** that prioritises **innovation and excellence** in everything we do. Our commitment to **customer engagement and satisfaction** drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.
If you're eager to make an impact in a **fast-paced, forward-thinking company** that is shaping the future of the gaming industry, we would love to hear from you

**Role Overview**
We are looking for a **Customer Engagement Specialist** to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.
**Key Responsibilities**
- **Proactive Outreach**: Initiate outbound communications with customers who have shown interest in our products and services.
- ** Customer Conversion**: Convert potential customers into active members by providing a **positive and seamless customer experience**, addressing concerns, and guiding them through the onboarding process.
- ** Product Knowledge**: Develop and maintain a **deep understanding** of our company's offerings to effectively convey their value, benefits, and unique features.
- ** Cross-Team Collaboration**: Work closely with the **Customer Service, CRM, Operations, and Marketing teams** to share insights and improve customer conversion and engagement strategies.

**What We're Looking For**
- **Education**: Bachelor's degree required.

**Experience**:

- Minimum **2 years** in an outbound sales and customer service role.
- Prior experience in the **iGaming/online casino**is essential
- At least **6 months of voice/phone call center experience** handling US-based accounts.
- ** Skills & Competencies**:

- Passion for **customer satisfaction and delivering top-tier support**.
- Strong technical aptitude and proficiency in using **customer-facing software**.
- Familiarity with **CRM platforms** is a plus but not essential.

**Why Join Patrianna?**
- Be part of an **innovative, international team** dedicated to delivering **best-in-class gaming experiences**.
- Enjoy a **collaborative, remote-friendly work environment** that values creativity and professional growth.
- Work in a **fast-growing, forward-thinking industry** with exciting career development opportunities.
- Competitive salary and **performance-based incentives**.

If you're ready to join a **high-energy team in the gaming industry** and make a real impact on customer engagement, we'd love to hear from you

  • Engagement Specialist, Life Sciences

    Há 7 horas

    Rio de Janeiro, Brasil beBeeInnovation Tempo inteiro

    Life Sciences Engagement Specialist This is an opportunity to work in a collaborative environment that promotes innovation. Accelerate science research and improve student learning in life sciences. Deliver product awareness sessions to professors. Grow engagement through presentations and influence product decisions with customer feedback.

  • Elevate Student Engagement Specialist

    2 semanas atrás

    Rio de Janeiro, Brasil beBeeCustomer Tempo inteiro

    About this Role At the forefront of delivering exceptional student experiences lies a pivotal opportunity to own the entire lifecycle of engagement and success. The Customer Success Specialist will spearhead this endeavor, fostering unparalleled connections with students and mentors. Establish profound relationships with students and their assigned mentors...

  • Customer Support Specialist

    2 semanas atrás

    Rio De Janeiro, Brasil Bee Vale Benefícios Tempo inteiro

    🚀 VAGA: CUSTOMER SUPPORT SPECIALIST 🐝Faça parte do nosso time e ajude a Bee Vale a continuar entregando inovação, flexibilidade e crescimento no mercado de benefícios corporativos! Se você é dinâmico(a), apaixonado(a) por solucionar problemas, e gostaria de atuar em um ambiente colaborativo no qual as equipes trabalham de forma integrada, essa...

  • CUSTOMER SUPPORT SPECIALIST

    2 semanas atrás

    Rio de Janeiro, Brasil Bee Vale Benefícios Tempo inteiro

    🚀 VAGA: CUSTOMER SUPPORT SPECIALIST 🐝Faça parte do nosso time e ajude a Bee Vale a continuar entregando inovação, flexibilidade e crescimento no mercado de benefícios corporativos! Se você é dinâmico(a), apaixonado(a) por solucionar problemas, e gostaria de atuar em um ambiente colaborativo no qual as equipes trabalham de forma integrada, essa...

  • CUSTOMER SUPPORT SPECIALIST

    2 semanas atrás

    Rio de Janeiro, Brasil Bee Vale Benefícios Tempo inteiro

    VAGA: CUSTOMER SUPPORT SPECIALIST Faça parte do nosso time e ajude a Bee Vale a continuar entregando inovação, flexibilidade e crescimento no mercado de benefícios corporativos! Se você é dinâmico(a), apaixonado(a) por solucionar problemas, e gostaria de atuar em um ambiente colaborativo no qual as equipes trabalham de forma integrada, essa...

  • CUSTOMER SUPPORT SPECIALIST

    2 semanas atrás

    Rio de Janeiro, Brasil Bee Vale Benefícios Tempo inteiro

    🚀 VAGA: CUSTOMER SUPPORT SPECIALIST 🐝Faça parte do nosso time e ajude a Bee Vale a continuar entregando inovação, flexibilidade e crescimento no mercado de benefícios corporativos! Se você é dinâmico(a), apaixonado(a) por solucionar problemas, e gostaria de atuar em um ambiente colaborativo no qual as equipes trabalham de forma integrada, essa...

  • CUSTOMER SUPPORT SPECIALIST

    2 semanas atrás

    Rio de Janeiro, Brasil Bee Vale Benefícios Tempo inteiro

    VAGA: CUSTOMER SUPPORT SPECIALIST Faça parte do nosso time e ajude a Bee Vale a continuar entregando inovação, flexibilidade e crescimento no mercado de benefícios corporativos! Se você é dinâmico(a), apaixonado(a) por solucionar problemas, e gostaria de atuar em um ambiente colaborativo no qual as equipes trabalham de forma integrada, essa...

  • CUSTOMER SUPPORT SPECIALIST

    2 semanas atrás

    Rio de Janeiro, Brasil Bee Vale Benefícios Tempo inteiro

    VAGA: CUSTOMER SUPPORT SPECIALIST Faça parte do nosso time e ajude a Bee Vale a continuar entregando inovação, flexibilidade e crescimento no mercado de benefícios corporativos! Se você é dinâmico(a), apaixonado(a) por solucionar problemas, e gostaria de atuar em um ambiente colaborativo no qual as equipes trabalham de forma integrada, essa...

  • Customer Support Specialist

    Há 5 dias

    Rio de Janeiro, Brasil Bee Vale Benefícios Tempo inteiro

    VAGA: CUSTOMER SUPPORT SPECIALIST Faça parte do nosso time e ajude a Bee Vale a continuar entregando inovação, flexibilidade e crescimento no mercado de benefícios corporativos. Se você é dinâmico(a), apaixonado(a) por solucionar problemas, e gostaria de atuar em um ambiente colaborativo no qual as equipes trabalham de forma integrada, essa...

  • Sr Customer Enablement Specialist

    2 semanas atrás

    Rio de Janeiro, Brasil Aspen Technology Tempo inteiro

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...