Customer Engagement Specialist

Há 3 dias

Rio de Janeiro, Brasil Patrianna Tempo inteiro

At **Patrianna**, we are passionate about delivering **world-class gaming experiences** to millions of players around the globe. As a dynamic, international team, we embrace a **collaborative remote-working culture** that prioritises **innovation and excellence** in everything we do. Our commitment to **customer engagement and satisfaction** drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.
If you're eager to make an impact in a **fast-paced, forward-thinking company** that is shaping the future of the gaming industry, we would love to hear from you

**Role Overview**
We are looking for a **Customer Engagement Specialist** to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.
**Key Responsibilities**
- **Proactive Outreach**: Initiate outbound communications with customers who have shown interest in our products and services.
- ** Customer Conversion**: Convert potential customers into active members by providing a **positive and seamless customer experience**, addressing concerns, and guiding them through the onboarding process.
- ** Product Knowledge**: Develop and maintain a **deep understanding** of our company's offerings to effectively convey their value, benefits, and unique features.
- ** Cross-Team Collaboration**: Work closely with the **Customer Service, CRM, Operations, and Marketing teams** to share insights and improve customer conversion and engagement strategies.

**What We're Looking For**
- **Education**: Bachelor's degree required.

**Experience**:

- Minimum **2 years** in an outbound sales and customer service role.
- Prior experience in the **iGaming/online casino**is essential
- At least **6 months of voice/phone call center experience** handling US-based accounts.
- ** Skills & Competencies**:

- Passion for **customer satisfaction and delivering top-tier support**.
- Strong technical aptitude and proficiency in using **customer-facing software**.
- Familiarity with **CRM platforms** is a plus but not essential.

**Why Join Patrianna?**
- Be part of an **innovative, international team** dedicated to delivering **best-in-class gaming experiences**.
- Enjoy a **collaborative, remote-friendly work environment** that values creativity and professional growth.
- Work in a **fast-growing, forward-thinking industry** with exciting career development opportunities.
- Competitive salary and **performance-based incentives**.

If you're ready to join a **high-energy team in the gaming industry** and make a real impact on customer engagement, we'd love to hear from you

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