Local Account Management

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description**:
**_
Scope of position:_**

To create a unique Expeditors customer experience through total ownership of an accountability to:

- Understand global customer´s profile, needs and expectations.
- Retain existing business and continuous pursuit of global business development.
- Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.

**_
Reporting Structure_**

Customer Retention and Development Manager

**_
Job Expectations and Key Responsibilities_**
- Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations.
- Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations.
- Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.
- Promote Expeditors marketing activities and customer events.
- Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and negative trends.
- Establish proper customer business mapping to ensure complete understanding of customer´s global business, stakeholders, spending, strategy, goals, etc.
- Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
- Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPIs, service deliverables, initiatives, etc.)
- Penetrate customers organization structure at all levels, developing relationships beyond the main point of contact at all locations.
- Initiate value added solutions based on Expeditors service offerings and technology.
- Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.

**Qualifications**:
**_
Qualifications_**
- University or equivalent business qualifications;
- Proven work experience in Account Management (min 3 years mandatory);
- Own car, it will be necessary to make visits to customers;
- Knowledge of international logistics products and services;
- Proficient in MS Office and CRM software;
- Strong analytics skills;
- Proven problem solving skills;
- Charismatic with an ability to connect;
- Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times;
- Minimum advanced English level.