Total Service Quality Specialist

Há 2 dias

Sao Paulo, Brasil Nestle Operational Services Worldwide SA Tempo inteiro

**Total Service Quality Specialist**

**Resumo da posição**

**Área/BU**: eB2B

**Reporte**: Business Development Manager

**Horário**: 08:00 - 17:40

**Modalidade**: Teletrabalho ou híbrida (Ribeirão Preto - SP)

**Propósito da posição**

Total Service Quality Specialist é uma pessoa focada e de relacionamento estreito com mercados e membros das áreas, transitando entre a parte operacional e os stakeholders. Extrai o melhor das equipes de operações e garanta que os planos de ação sejam executados no prazo e com maestria.

**Um dia na vida**
- Atualizar e realizar apresentações mensais
- Ponto de contato para escalações e pontos críticos
- Alinhar objetivos comuns com os Mercados
- Criar um relacionamento forte com os mercados e garantir a posição de parceiro da NBS
- Coletar feedbacks dos mercados e alinhar expectativas
- Liderar plano de ação para melhorias com mercados e operações
- Executar acompanhamento da pesquisa anual
- Preparar revisões executivas do NBS
- Atualizar resultados do NPS no SP Global
- Relatar reconhecimentos de pessoas nos mercados
- Realizar análises dos resultados mensais do IMS e orientar correções e melhorias nas estradas dos mercados

**O que vai contribuir para o seu sucesso?**
- Graduação completa em Economia, Administração, Comércio exterior, Relações internacionais e áreas afins;
- Mandatório espanhol avançado;
- Desejável inglês avançado;
- Conhecimento em Excel e Power Point;
- Desejável conhecimento de Power BI;
- Experiência em gestão de projetos e otimização de processos;
- Boa comunicação e Relacionamento com stakeholders internos e externos;
- Mindset de parceria e senso de dono;
- Foco no resultado, perfil analítico, cooperação;
- Mindset de melhoria contínua.

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