Total Service Account Specialist
Há 3 dias
Join Wise, a global technology company that is building the best way to move and manage the world’s money. Total Service Account Specialist – Customer‑centric specialist focused on high‑value business customers, driving retention, growth, and service excellence. Responsibilities Manage a dedicated portfolio of high‑volume business customers, maintaining quality and SLAs. Act as the go‑to person for complex client issues, providing product knowledge and relationship building. Proactively monitor portfolio health and engage with customers based on data‑driven triggers to address potential issues and ensure ongoing satisfaction. Collaborate with support teams across servicing and other stakeholders to provide feedback that drives service and process improvements. Own at‑risk accounts, proactively manage and resolve issues to preserve customer relationships. Qualifications Customer‑centric mindset with a strong focus on satisfaction and the ability to instill this in a team. Excellent strategic problem‑solving and communication skills; able to explain complex concepts clearly. Attention to detail and solid understanding of KYC principles, with the ability to identify compliance‑related risks. Dynamic, adaptable in a fast‑paced environment; strong decision‑making and planning skills. Analytical and critical thinking; data‑driven decision making and team empowerment. Industry knowledge of payments and cross‑border payment systems (SEPA, FPS, SWIFT, etc.). Have a minimum of 24 months in a similar customer service role with proven quality and performance. Expectations Track record of successfully growing accounts and managing cross‑border payment systems. Experience in a high‑growth payments technical environment. Execution super‑power with strong planning, decision‑making and problem‑solving skills. Comfortable working with operational, product and financial data to “connect the dots.” Hands‑on, deep data analysis, compliance and process improvement mindset. Additional Information Please apply by submitting your resume in English. Applications in Portuguese will not be considered. We believe teams are strongest when they are diverse, equitable and inclusive. We celebrate differences and create a world‑wide, inclusive environment where every Wiser feels respected and empowered to contribute towards our mission. Seniority level: Mid‑Senior level – Employment type: Full‑time – Job function: Other. #J-18808-Ljbffr
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Total Service Account Specialist
1 semana atrás
São Paulo, São Paulo, Brasil Wise Tempo inteiro R$104.000 - R$208.000 por anoCompany Description Wise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...
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São Paulo, Brasil Wise Tempo inteiro2 days ago Be among the first 25 applicants Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make...
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