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Sales Assistant

3 semanas atrás

Rio de Janeiro, Brasil Orange Business Tempo inteiro

**Votre rôle**:
**Mission / Role Purpose**
- Execute and support quote to order-process including driving cross-functional activities focusing on transactional and tools support regardless customer size with total engagement with account associate teams.

**Key accountabilities**

**Key result / decision areas (outcomes)**

**Customer engagement and support**:

- Engages with customer remotely for quote to order transactional and operational daily regular activities
- Provides regular updates to customers regarding the status of their requests, ensuring transparency and timely communication.
- Coordinates internally with relevant teams (Account Manager, Delivery, Techinical team etc) to ensure smooth execution of customer activities.
- Support to quote to order activity.
- Management of credit checks, Billing Account Number creation and Customer registration.

**Quote to Order**:

- Acts as focal point for quotation and order requests, taking responsibility to get this done within customer agreed KPI’s
- Acts as operational owner of quote to order cycle, using general + customer specific instructions and guidelines (price book, process, customer labeling, billing entities, etc.)
- Responsible for quote entry into quoting tools and follow up status through whole quote to order chain.
- Supports improvement projects cooperating with senior account associate in countries to improve the quote to order process, aim for Operational Excellence
- Supports and take part in User Acceptance Tests (UAT) for Quote to Order tools
- Define with the account teams and with the customer the billing procedures at ordering stage and ensure the orders are processed aligned with customer expectations
- quote to order fully supported by Sales Operations Admin for customers, account associates and account teams
- Tracking of quotes and ordering activities resulting in improved customer satisfaction and more efficiency in the quote to order process.
- Achievement of quoting and ordering KPIs, aligned with customers expectations.
- Reduce errors on invoices received by the customer and optimize cash collection for Orange

**Job Dimensions**
- Understanding of quoting, ordering and billing processes for managed services and integrations services
- Management overall quote-to-order activities for assigned accounts
- Support of achievement of quote-to-order performance indicators (time to quote, time to order, profitability and win ratio for organic growth, order compliance, adoption of digital tools for service requests)
- Support to Account Associates concerning quote to order activities.
- Trigger the service delivery guarateeing that proper handover is done to the teams and follow up accordingly providing regular updates and setting expectations with the customer when needed.

**Votre profil**:
**Knowledge and Abilities**
- Ability to engage with internal and external clients to identify and support business opportunities
- Ability to understand customer (internal and external) requirements, challenges and needs and manage quoting and ordering processes aligned with customers expectations.
- Team player that is communicative, organized, flexible and used to work in a stressful environment
- Ability to identify problems and work to resolution as required
- Ability to build a network of people, getting things done
- Having a good understanding what influence invoice or payment issues can have on a company’s cash flow
- Have a good understanding of what influences customer experience and company objectives
- Ability to work with office tools and data analysis. Advanced expertise on Microsoft Excel and Powerpoint is desirable.
- Basic financial skills

**Education, Qualifications, and certifications**
- Academic degree in business administration, international business or equivalent
- Languages: English fluently, Portuguese is mandatory, Spanish is desirable
- ITIL Fundamentals

**Experience**
- 1-2 years of professional related experience in a field directly related to sales or operations support in a high technology, customer service environment.

**Job Skills and Certifications**
- Clear & proactive internal and external customer communication
- Able to deal with dual reporting lines and virtual teams
- Fast learning and self-motivated
- Experience in Quote to Order processes
- Initiate and execute projects to develop the community
- Demonstrate responsibility/taking ownership
- Being able to function well under stress
- Multi-tasking ability
- Proactive behavior

**Behavioral skills**

**Skill Target Proficiency Level Expected**

**1**

Adaptability

Advanced

**2**

Planning & Organizing

Advanced

**3**

Results driven

Advanced

**4**

Communication

Advanced

**5**

Influence & Persuasion

Proficient

**6**

Initiative & Proactivity

Proficient

**7**

Customer Focus

Advanced

**8**

Teamwork

Advanced

**9**

Relationship Building

Advanced

**10**

Analytical Thinking

Advanced

**Professional skills**

**Skill Target Profic