Global Luxury

**About us**
Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

**Your day to day**
Accountable for leading and directing IHG resources in the luxury & lifestyle segments that incorporate major Travel Management Companies, Luxury Consortia, Luxury agencies, Luxury Network Programs and niche corporate agencies that focus on premium ADR business and formulates the strategy to optimize account performance and strategic opportunities across IHG functions, regions, and luxury & lifestyle market segments. Focus on accounts based in South and Central America, Mexico, and the Caribbean. Should have a strong network of existing relationships with accounts in the region. This position is also the ‘owner’ of the account relationship for IHG, engaging the account and IHG in all interactions (at all levels) related to our mutual business together, representing a 360 view of our account relationship. Will lead and engage IHG resources that include global account teams, regional sales leadership, hotel operations, global and regional functional groups (such as technology, multi-brand/brand, marketing, loyalty, procurement, partnerships / alliances) and senior management. Is responsible for account management, developing strategic account plans, QBRs, RFP’s, communicating brand differentiation through brand programs, agency events, roadshows, tradeshows, next-gen initiatives, B2B marketing and other sales activity. This position explores general and specific needs of the accounts and delivers value propositions to the account which maximize returns to the client and IHG.

Essential Duties and Responsibilities:

- Govern all business generating aspects of the account (how they buy from IHG and how we purchase from them).
- Lead account management to a deeper understanding of the client needs.
Direct and function well in a matrix organization where both direct and indirect reporting relationships are engaged and respected.
- Drive the strategy for annual target setting by owning and executing the approach and socialization.
- Map and own the profile and characteristics of assigned Account’s key contacts and decision makers.
- Own Account’s reporting and analysis strategies for multiple audiences at the account and our internal stakeholders.
- Develop outstanding brand knowledge of IHG’s portfolio of world-class brands.
- Sell the benefits of IHG’s Luxury Lifestyle Benefits Program and enroll qualified Premium Travel Agencies into the program.
- Actively research from Account portfolio B2B opportunities in driving revenue, brand awareness.
- Understand the unique points of difference of the ‘halo’ hotels and resorts in each brand.
- Work closely with the Program Manager to ensure that IHG hotels are highlighted in the agent’s educational material.
- Manage IHG’s internal relationships to educate and achieve global and regional buy-in.
- Lead the executive sponsorship program for the account.
- Lead and guide regional luxury sales specialists and hotel-based sales. Enable sales opportunities of hotels to advance the account growth strategy.
- Organize IHG’s participation in key luxury trade shows ensuring an exceptional experience for buyers and IHG participants.
- Oversee and manage coordination of RFP for hotels, business case strategy, strategic negotiations.
- Own all account information visibility in CRM system (IHG Javelin).
Manage project and travel budgets responsibly by providing quarterly forecasts to the VP and Finance of all anticipated expenditure.

**What we need from you** Education -**

Bachelor's or Master's Degree in Marketing, Management, Business, Hospitality or a relevant field of work, or an equivalent combination of education and work-related experience.

**Language -**

Fluency in Portuguese and English is required. Fluency in Spanish is not mandatory but strong encouraged.

**Experience -**

15 plus years progressive work-related experience in the service industry with at least 3 years in multi-unit or corporate roles, as well as demonstrated mastery of technical and business knowledge and understanding of multiple disciplines/processes related to the position. Extensive sales experience is required, as well as client management experience among large corporations such as