Account Manager

Há 17 horas

Sao Paulo, Brasil inDrive Tempo inteiro

Brazil, São Paulo
- Remote
- Full-time
- Middle
- inDrive is developing new verticals of the business, and by combining the experience and practices, we are launching a new line of delivery for large businesses — inDrive.Delivery Pro, and looking for an experienced account manager.

**Tasks and duties are to**:

- Serve as the lead point of contact for all customer account management matters;
- Build and maintain strong, long-lasting client relationship;
- Provide customer oriented service to key accounts;
- Customize strategies to optimize retention of the clients;
- Conduct market research to understand how to improve current processes and what could be implemented;
- Create loyalty programs to ensure client satisfaction and engagement;
- Solve clients’ inquiries, questions, concerns in a proactive manner;
- Database management to keep track of key performance indicators for the assigned accounts;
- Refining of sales strategies for new clients acquisition;
- Cooperate with other companies to enable partnerships growth;
- Achieve clients engagement through innovative strategies;
- Promote the product to potential clients.

**You will be a good fit for our team if you**:

- 2-4 years of experience as a key account manager/customer success representative is required;
- Experience in B2B sales is a great advantage;
- Strong commercial and sales skills;
- Knowledge of the local service market
- Excellent communication, interpersonal, and customer service skills;
- Time management, strategic planning, and organizational skills;
- English on a professional level is required.

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