
Customer Support Agent
Há 4 dias
**Customer Support Specialist**:
- Remote | Full-Time_
B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe, and we recruit the best talent globally, regardless of location.
**Key Responsibilities**
- ** Problem Resolution**: Investigate and resolve customer complaints by identifying issues, determining root causes, and implementing effective solutions.
- ** Escalation Handling**: Manage complex or high-priority customer issues and guide junior agents through difficult situations.
- ** Product Insight**: Recommend relevant products or services by analyzing customer feedback and usage trends.
- ** Customer Engagement**: Go the extra mile to enhance customer satisfaction and promote brand loyalty.
- ** Record Management**: Maintain accurate and detailed logs of all customer interactions and update customer records.
- ** Performance Goals**: Consistently meet or exceed team KPIs and SLAs in a remote, metrics-driven environment.
- ** Process Improvement**: Share best practices and contribute ideas to enhance customer support operations.
**Qualifications**
- **Experience**: Minimum 2+ years in a customer service role within the iGaming or social casino industry, with experience handling escalations and mentoring junior agents.
- ** Education**: Bachelor's degree preferred, or at least 2 years of college education.
- ** Skills**:
- Proficient in Zendesk and general IT systems.
- Strong communication and presentation skills in English (written and spoken).
- High emotional intelligence and the ability to adapt to a variety of personalities.
- Exceptional multitasking, prioritization, and time-management skills.
- ** Mindset**: Customer-centric, proactive, and able to work independently without close supervision.
**Technical Requirements**
- **PC**: Self-provided laptop/PC (Intel i5 4th Gen or higher, Windows 10 or newer)
- ** RAM**: Minimum 8 GB
- ** Storage**: Minimum 1 GB available HDD space
- ** Internet**: Reliable Ethernet connection with 10 Mbps upload/download speeds (plus backup connection)
- ** Equipment**: USB noise-canceling headset and webcam for meetings
**Benefits**
- Competitive salary
- Flexible and fully remote work environment
- Opportunities for training and career development
- Potential for growth within a global and rapidly expanding company
-
Customer Support Agent
Há 4 dias
Sao Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team. **Key Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution - Direct unresolved requests and issues to internal...
-
Customer Support Agent
3 semanas atrás
São Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position. Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chat Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide...
-
Customer Support Agent
Há 7 dias
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
-
Customer Support Agent
Há 2 dias
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
-
Customer Support Agent
4 semanas atrás
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Agent**:We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
-
Customer Support Agent
Há 3 dias
São Paulo, SP, Brasil Genesis Tech Tempo inteiroCompany Description Genesis is an ecosystem of IT companies focused on building global innovative products. It is among the largest global app developers, with over 400 million downloads worldwide and tens of millions of monthly users. Genesis has co-founded now independent tech companies such as Jiji, BetterMe, and Headway, and is actively developing...
-
Customer Support Agent
4 semanas atrás
São Paulo, Brasil SkillOnNet Tempo inteiroCompany DescriptionWe are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term...
-
Customer Support Efficiency
Há 5 horas
São Paulo, São Paulo, Brasil Superbet Tempo inteiro R$90.000 - R$120.000 por anoIt's an exciting time to join Superbet, we're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.Job Summary:Superbet is looking...
-
Customer Support Agent
3 semanas atrás
São Paulo, Brasil SoftConstruct Tempo inteiroVBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by BetConstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe...
-
Customer Support Engineer
4 semanas atrás
São Paulo, Brasil Siena AI Tempo inteiroOverviewMeet Siena Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions. Siena doesn't just automate support; it powers shopping agents,...