Cx Academy Training Manager Latam

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a CX Academy Training Manager where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job
- In close collaboration with the Global CX Academy team implement in excellence of the Global / Cluster training initiatives and programs.
- Taking a holistic learning approach based on assessment, identification and prioritization develop the Cluster Training calendar, the annual budget (including tool forecasts) according to business and strategic goals.
- Evaluate effectiveness of training and review training programs to ensure they achieve training and business objectives. Identify skills gaps, provide feedback to the global team and adapt training plan to address training priorities.
- Ensure a consistent onboarding for all new starters. Liaise with Line Managers, local HR & Instore Coaches to ensure a proactive plan.
- Manage, organize, deliver, and record timely ILT trainings on brand, product, service & sales, clientelling, styling, specialist skills, soft skills and management development for Retail, B2B & Client Services B2C teams.
- Support the Management to build individual coaching plans after performance analysis for each team member, identifying future talent.
- Leverage Voice of Customer & Service Audit results to coach individuals & teams to improve B2C service & sales.
- Track and manage the quality and impact of all trainings and provide regular follow up initiatives to sustain and embed the learning.

About you
- Bachelor’s degree
- 5+ years of professional experience as a Training Manager in luxury
- Strong analytical and communication skills
- Advance level of Portuguese and English
- Spanish is a plus

What we offer

You can expect a range of benefits, including:

- Swarovski Products Discount
- Medical Insurance
- Attractive Conditions for pension funds
- Wellness offerings available on-site
- Subsidized public transport
- Meal Ticket

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

Equal Employment Opportunity:
Swarovski is committed to Equal Employment Opportunity for all employees and will take Affirmative Action in those appropriate employment situations. All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.