Leadership Development

It’s a great time to join AAA The Auto Club Group

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:
Full time

Exempt/Non Exempt:
Salary

Job Description:
Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care:
At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.

Now you know about us, but who are you? You have drive, passion and are a natural leader. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us... Us. Come join our team

What is our Leadership Development Program?

The Car Care Leadership Development program is designed to provide future leaders the foundation and guidance to operate, lead and maximize a Car Care center. Team Members will train with influential leaders in various Car Care locations, to ensure all Car Care processes and functions are learned and comprehended.

What can you expect from this program?
- Learn to lead and manage the following areas to ensure _optimal_ success as a Facility Manager, Assistant Facility Manager_ _or Service Advisor_:_
- Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections
- Overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies)
- Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators
- Monitor and maintain company inventory standards
- Optimize staff performance by providing continuous training, coaching, feedback and recognition
- Lead employees to meet expectations of productivity, quality, and customer service standards
- Document performance issues in accordance with company policies and procedures
- Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
- Partner with Area/Regional Manager to recruit, interview, select and hire appropriate number of staff to meet business needs
- Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions and termination decisions are handled and communicated correctly
- Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions and resolve to assist members/customers
- Actively looks for member/customer needs across all business lines; introduces members to other departments
- Champions safety and ensures Car Care branch is within compliance of established safety guidelines
- Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement

How we reward our employees:
You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following:

- Excellent medical, dental, vision and prescription
- Free AAA membership
- Free uniforms and shoes
- Up to 3 weeks of vacation in your first year
- 11 paid holidays
- We offer profit sharing, and 401k with matching contributions.

o Automatic 4% 401K employer contribution

o Additional 401K match of 50% up to 6% contribution
- This role is a salaried, non-exempt position (eligible for overtime pay).
- Competitive pay range starting at $50,000.00 (rate based on experience and actual hours worked).
- We are committed to work-life balance

o Closed Sundays

o Shorter workdays than competitors (we close at 6pm)

o Weekdays, hours are 7:30am-6pm

o Saturday, hours are 8am to 4pm

o Closed major holidays

Required Qualifications:

- Have a High School diploma, GED or Technical school certification
- Possess a valid driver’s license
- 6 months or more of relevant customer service or sales experience

Knowledge & Skills:

- Demonstrates a results focused bias for action
- Analyzes financial information to evaluate strategic opportunities and options
- Manages effective teams and partnerships
- Works well with individuals and groups to achieve common goals
- Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind
- Keenness and quickness in understanding business risks and opportunities
- Achieves goals through eff