Collections Specialist

Há 7 dias

Brasília DF, Brasil WHIZZ Tempo inteiro

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth.

**Requirements**:
**Responsibilities**:

- Monitor and track overdue accounts, using established protocols to secure timely payments.
- Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.
- Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
- Collaborate with other departments to resolve customer issues and disputes efficiently.
- Prepare and provide regular reports on debt collection activities and progress.
- Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

**Requirements**:

- 1+ years of experience in Collections and/or Customer Service.
- Fluent in English (C1-C2 level).
- Proficiency with Microsoft Office and Google Workspace
- Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
- High-speed internet connection, personal computer, and headset.
- Knowledge of state and federal collection laws (preferred).

**Working Hours**:

- 5 days a week, with two days off, covering Monday to Sunday.
- 8-hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.
- Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours.

**Benefits**
- Competitive salary with quarterly performance bonuses
- Friendly and supportive team.
- Opportunity to work and grow professionally at an international level.

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