Technical Service Analyst, Digital

**Who we are?**

We are a global leader and trusted partner focused on developing, manufacturing and distributing agricultural solutions with our brands Challenger®, Fendt®, GSI®, Massey Ferguson® and Valtra®, powered by Fuse® and Precision Planting® smart agricultural solutions.

Our purpose is to offer farmer-focused solutions to sustainably feed our world. Our core values of transparency, respect, responsibility, integrity and team spirit underpin our work, how we interact with each other and what strategies we employ to fulfill our mission. Our core values are the practices we use daily in everything we do.

If the world of agriculture changes, so do we. With courage. We do this for the farmers. For the people who work for them. For us. For the future.

Join us and experience our platform of global diversity and entrepreneurial spirit as you help us create innovative technologies and positively impact the food of nearly 8 billion people worldwide.

**What we are looking for**:
The Costumer Support Analyst, Digital, is responsible for the dissemination of accurate and prompt service direction to dealer, distributor and/or field service inquiries via telephone and the web for assigned AGCO products. Responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, service publications, dealer service training (supplemental assistance only), and warranty claim review (supplemental assistance only). The Specialist is expected to be a recognized service expert on their assigned product(s).

**What are you going to do**:
Technical Inquiries/Communications: Responsible for processing inquiries related to Digital and Precision Agriculture products failure diagnostics, performance, reliability, product features, service administration, product training, and warranty. Structure responses in Tech Connect consistent with defined standards governing case content, quality and structure;
- Continuous Personal Growth: Expand skills and abilities through participation in training offered by the Technical Training department, internally facilitated training events, on-line and other available company offered training. A Specialist skills will be reviewed and accessed annually by the Team Leader. Complete miscellaneous assignments related to Technical Support as requested by Team Leader. - Problem Investigation: Use existing tools (Tech Connect, Contact Management System, Knowledge, Technical Publications, etc.) to research technical solutions when said solutions are known. Otherwise, work with Team Leader and/or Product Performance Team on issues where technical solution is not known. Ensure all contacts are recorded in web based systems for future consumption by other Specialists. - New Technologies: Stay current with new Digital and Precision AG technologies in the industry associated with assigned products.

**What do you need**:
Bachelor’s Degree

Understanding of Digital Apps, platforms and softwares for agriculture, and digital costumer support process. Knowledge in Precision Agriculture and Field Service is a plus.

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**Diversity, Equity & Inclusion**:
**Our vacancies are for everyone. **We recognize the importance of diversity, equity and inclusion in our work environment. We consider diversity as a power to leverage creativity and innovation. We work on equity to ensure that all people have fair conditions to be and evolve. Likewise, we invest in promoting an inclusive environment as a key to increasing team satisfaction and generating more business success.

**Do you want to know a little more about our history? Access**: