End-user Computing

**Job ID**: 163326
**Required Travel** :Minimal
**Managerial - Yes**
**Location**:Brazil
- Sao Carlos (Amdocs Site)**

**Who are we?**:
**In one sentence**:
The End-User Computing group is focused on delivering Amdocs employees the best digital user experience by enabling stable high-end solutions in a unique workstation environment.
The group is part of the Employee productivity unit which is responsible for many of the core IT services provided globally (Messaging, Unified Communications, IT development)End User Computing System Admin will be required to efficiently and effectively manage Amdocs end-user platforms including desktops, laptops, virtual machines as well as their associated management tools.

**What will your job look like?**:
The day-to-day activities will include the following:

- Support and maintain the global end-user computing platforms ensuring high performance and reliability
- Plan, architect, design, document and implement end-user computing platforms, operating systems, enterprise software, and peripheral upgrades to improve services provided to business clients.
- Conduct proof of concepts as appropriate to confirm and refine designs.
- Perform in-depth root cause analysis internally and with vendors’ assistance of end-user computing problems and define actions for timely resolution and corrective actions.
- Create automated processes using automation tools and scripting languages to optimize time-consuming tasks.
- Author policy, procedure, and standards documents based on industry best practices, personal research, and experience.
- Proactively identify opportunities for improvements to existing processes, and automation of time-consuming tasks and examine new technologies to improve end-user experience.
- Transfer knowledge via documentation and training to End User Computing teams and support teams.
- Measures user experience and create proactive processes to improve it by automation and 3rd party services (Aternity, Elastic, etc.)
- Provide 3rd level support for Amdocs infrastructure and support teams in IT.

**All you need is...**:

- 3 years of hands-on experience in administration of Microsoft System Center Configuration Manager (SCCM, Intune).
- Proven experience in project management, and integration of Microsoft technologies and services in a mid-large company.
- Minimum of 10 years of practical experience as a system engineer (Microsoft environments) in a mid-large company.
- 5 years of experience with Active Directory, Group Policy, and network protocols.
- 2 years of experience as a system group leader position in an enterprise-size company.
- Practical experience with OSX and Linux.
- 5 years of Expertise in client and Server OS (Windows 7, Windows 10, Windows Server 2012, Windows Server 2016), administration, and management.
- Knowledge of the creation of automated processes using any scripting languages (VBS, PowerShell, Wise Scripting, Jscript).
- Ability to collect and analyze complex data sets for reporting, forecasting, designing, and troubleshooting for root cause analysis.
- High-level English in both written and spoken.

**Why you will love this job**:

- Work in a dynamic and challenging environment.
- You will Implement and maintain Cutting edge technologiesa.
- We will provide you with scope for professional development.
- We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave

**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce