Jr Customer Service Analyst

Há 6 dias

Itupeva, Brasil Markem-Imaje Tempo inteiro

**Mission**

Provide service to LATAM customers of OpCos MS and JK, acting as the main point of contact for customers with full involvement from the preparation of the offer to its delivery to the customer and to customers (indirect sales). Monitor everything from order implementation to invoicing. Support for the sales and technical team at OpCos MS and JK LATAM.

**What you'll do**
- Maintain productive relationships with the existing customers
- Taking care of all requests providing the quotes to customer for approval. For the request in Br need to check first the local stock and inform/coordinate with the planning dept. of M.I. Br and eventually ask place the intercompany PO.
- Taking care of all the orders, from the receiving of it to the delivery to end customers.
- Monitor and maintain the local stock under control. Work close with the logistic and financial team of M.I.
- Run reports and perform analysis to drive sales actions and improve overall OpCos MS and JK LATAM
- Make weekly reports of the sales B with all the controlling info process.
- Monthly survey of sales related to agents, which receives a commission and send it to Sales Manager for approval and later for her to issue an invoice and them to MI financial team to make payment.
- Manage all the heads RMA from customers, forward to RMA dept for analysis and taking care of the full process from the return of the damage heads to the replacement with the new one. For the Br sales make reports with the serial number/customer/invoice to share with heads dept in Italy.
- In cooperation with tech dept and if need generate the WO and monitor it. Prepare and send to the customers for approval all the reports of the techs after service, the PO for the service. With the approval send to M.I. it to bill it.
- Organizing everything related to our participation at fairs in Brazil. Dealing with the organization of the event for the reservation of the booth. Taking care of the builder of the booth, logistic etc. Purchase all the utilities required for the booth (water, electricity, security, food etc.,). Help/reserve hotels, flights. After the show’s make a report with all expenses, number of visitors, etc.

**Critical experience and knowledge**
- Education: Bachelor's degree in Business Administration and related areas.
- Experience with customer service (B2B)
- Skills: Verbal and written communication, Negotiation, influence without authority, organization, and time management.
- Languages: Advanced English, Advanced Spanish

**Ideal competences - Nice to Have**
- Postgraduate or MBA (related areas)
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply We can’t wait to hear from you

Work Arrangement : Hybrid

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Customer Service

  • PEDREIRO E SERVENTE JR

    2 semanas atrás

    Itupeva, Brasil CONSULT SERVICE RECURSOS HUMANOS Tempo inteiro

    Temos vagas disponíveis para empresa de grande porte conceituada na área da construção civil.PEDREIRO E SERVENTE JR (CONSTRUÇÃO CIVIL)SALÁRIO: R$ 2.664,75 ao mês (PEDREIRO)SALÁRIO: R$ 2.189,97 ao mês (SERVENTE)BENEFÍCIOS:Vale-transporte;Refeição no local;Cartão alimentação 685,00 mensal;Folga no dia do aniversárioSeguro de...

  • Pedreiro E Servente Jr

    1 semana atrás

    Itupeva, Brasil Consult Service Recursos Humanos Tempo inteiro R$26.117 - R$32.268 por ano

    Temos vagas disponíveis para empresa de grande porte conceituada na área da construção civil.PEDREIRO E SERVENTE JR (CONSTRUÇÃO CIVIL)SALÁRIO: R$ 2.664,75 ao mês (PEDREIRO)SALÁRIO: R$ 2.189,97 ao mês (SERVENTE)BENEFÍCIOS:Vale-transporte;Refeição no local;Cartão alimentação 685,00 mensal;Folga no dia do aniversárioSeguro de...

  • Analyst - Credit and Collections

    1 semana atrás

    Itupeva, Brasil Wesco Tempo inteiro

    As a Credit & Collections Analyst, you will be responsible for collecting and maintaining basic credit information. You will assist reviewing and verifying overdue accounts. You will contact customers to confirm outstanding payments and renew credit information to help minimize outstanding debts. **Responsibilities**: - Works with the customer to determine...

  • Senior Business Analyst

    2 semanas atrás

    Itupeva, Brasil Tata Consultancy Services Tempo inteiro

    About the job Join one of the biggest IT Services companies in the world! Here you can transform your career! Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Atendimento Customer Success

    Há 2 dias

    Itupeva, Brasil Wetnwild Tempo inteiro

    OPORTUNIDADE PARA ATENDIMENTO CUSTOMER SUCCESS - WHATSAPP | WET'N WILDEstamos em busca de um(a) profissional de Atendimento Customer Success com foco em vendas via WhatsApp, experiência em relacionamento com o cliente e habilidade para identificar oportunidades comerciais ao longo da jornada do consumidor.RESUMO DA POSIÇÃOAtuar diretamente na jornada de...

  • Atendimento Customer Success

    Há 4 dias

    Itupeva, Brasil WetnWild Tempo inteiro

    OPORTUNIDADE PARA ATENDIMENTO CUSTOMER SUCCESS - WHATSAPP | WET’N WILDEstamos em busca de um(a) profissional de Atendimento Customer Success com foco em vendas via WhatsApp, experiência em relacionamento com o cliente e habilidade para identificar oportunidades comerciais ao longo da jornada do consumidor.RESUMO DA POSIÇÃOAtuar diretamente na jornada de...

  • Atendimento Customer Success

    2 semanas atrás

    Itupeva, Brasil WetnWild Tempo inteiro R$30.000 - R$45.000 por ano

    OPORTUNIDADE PARA ATENDIMENTO CUSTOMER SUCCESS - WHATSAPP | WET'N WILDEstamos em busca de um(a) profissional de Atendimento Customer Success com foco em vendas via WhatsApp, experiência em relacionamento com o cliente e habilidade para identificar oportunidades comerciais ao longo da jornada do consumidor.RESUMO DA POSIÇÃOAtuar diretamente na jornada de...

  • Estagiário (a) Nível Superior - Customer Service (Itupeva/SP)

    3 semanas atrás

    Itupeva, Brasil Ball Corporation Tempo inteiro

    Estagiário (a) Nível Superior - Customer Service (Itupeva/SP) Desenvolva sua carreira na Ball, líder mundial na fabricação de embalagens sustentáveis de alumínio. Alcance coisas extraordinárias ao se juntar à nossa equipe e faça a diferença em seu desenvolvimento profissional, na comunidade e em todo o mundo! PARA JUNTOS ALCANÇARMOS O...

  • Senior Business Intelligence Analyst

    Há 4 dias

    Itupeva, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Analista de Marketing Jr

    1 semana atrás

    Itupeva, Brasil GENERAL SHOPPING & OUTLETS DO BRASIL S.A Tempo inteiro

    Analista de Marketing Jr - Vaga para Itupeva / São PauloEstamos à procura de um Analista de Marketing Jr para integrar nossa equipe no Outlet Premium São Paulo em Itupeva. A vaga requer um profissional com experiências anteriores voltadas ao marketing, experiências em negociações com fornecedores para organização de eventos e campanhas internas, boa...