Latam Employee Relations

**LATAM Employee Relations & Regional Policy Manager (Based in Brazil or México)**
- Are you interested in a career managing an employee relations team? _
- Do you like solving issues for leadership and colleagues alike? If so, Aon’s LATAM Employee Relations Manager role could be right for you_
- As part of an industry-leading team, you will help deliver results for our clients by delivering innovative and effective solutions supporting our employee relations team._
- This is a hybrid role with the flexibility to work both virtually, from our office in São Paulo (Brazil) or Mexico City (Mexico)._

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- As a LATAM Employee Relations & Regional Policy Manager, you will have a combination of service delivery, people, and policy management responsibilities._

**_ Employee Relations Responsibilities:_**
- _Provide high quality employee relations advice to leadership, business managers and senior People Organization (HR) leaders and COE functional partners._
- _Use coaching and influencing skills to ensure the right outcome is achieved for Aon, managing risk while improving business results._
- _Implement process improvements as identified and prioritized by leadership and ensure stakeholder artifacts, standard operating procedure documentation and process documentation is up to date._
- _Manage delivery team by actively observing and ensuring key performance indicators, SLA’s and NPS scores are captured, reported on, and consistently met._

**_ Regional Policy Responsibilities:_**
- _Drive LATAM People policy ownership alignment and agreement, identify and implement policy standardization opportunities, collaborate across regions with relevant partners to drive consistent and harmonized policy delivery. _
- _Establish governance model for LATAM, aligned with global people policy management to ensure policy content is up to date, accurate and ensure policy owner accountability with data and measurements._
- _Manage, govern, and maintain policy framework including policy approval, retaining, retiring policies in accordance with the policy governance and retention standards._
- _Partner with the People Business Partners, Employee Relations teams, and relevant partners to continually review the industry benchmark, market trends and organizational culture to identify need for new policies to address trends and issues._
- _Develop training resources and associated templates to support awareness and compliance with People policies._

**How this opportunity is different**_ _
- We work in a multicultural environment, this new colleague will have the opportunity to manage an internal team of nine Employee Relations (ER) analysts, spread across nine countries in the region, in the delivery of core ER services in partnership with the LATAM People Operations Leader in different areas such as Management of Allegations and Performance, Provision of People and ER Policy Consultation and Policy management, Absence & Wellbeing Management and others. _

**Skills and experience that will lead to success**
- At least 7 years of leadership experience in Employee Relations, Program Management, Policy guidance and Operational delivery experience.
- Ability to effectively communicate in English, Spanish and Portuguese.
- Significant knowledge of employment policies, practices, and ability to navigate and consider employment law and regulations. Experience drafting material for a broad audience, including regular communications, training material, and formal documents.
- Ability to conceptualize, analyze and develop policy governance strategies and complete governance management.
- Excellent communication and presentation skills and ability to build solid relationships at all levels and influence collaborative outcomes within region and globally.
- Operational mentality with comfort driving end to end process discussion and documentation, streamlining ideation and project development and execution to drive desired change.
- Strong technical capabilities to develop content repository strategy and complete that strategy

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

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