Director, Employee Relations

Join to apply for the Director, Employee Relations role at Salesforce . Get AI-powered advice on this job and more exclusive features. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Role Overview We are seeking a highly experienced and strategic Director of Employee Relations to lead our Employee Relations efforts across the LATAM region, including Mexico, Chile, Colombia, Brazil, Argentina, and Peru. This position will be based in our São Paulo office and will report directly to the Regional Leader. The ideal candidate will have a minimum of 8 years of experience in Employee Relations or broader HR roles, with knowledge of LATAM labor laws, practices, and cultural nuances. Key Responsibilities Serve as an Employee Relations point of contact for LATAM countries: Mexico, Chile, Colombia, Brazil, Argentina, and Peru. Provide guidance and coaching to HR Business Partners, people leaders, and employees on a broad range of ER matters including performance management, workplace investigations, disciplinary actions, and conflict resolution. Ensure compliance with all local labor laws and regulatory requirements across the LATAM region. Conduct and oversee internal investigations related to employee complaints, policy violations, or other sensitive matters. Partner with Legal, Compliance, and other cross‑functional teams to ensure alignment on risk mitigation and legal exposure. Monitor and analyze ER trends and key performance indicators to drive continuous improvement and report findings to leadership. Develop and deliver training to managers and employees on ER best practices, policies, and local employment law updates. Participate in or lead initiatives to enhance employee experience, organizational culture, and employee trust and engagement. Qualifications Minimum 8 years of experience in Employee Relations, HR, or a related field, ideally in a multinational environment. Demonstrated knowledge of employment laws and labor practices in Mexico, Brazil, Colombia, Chile, Argentina, and Peru. Proven track record of conducting complex investigations and handling high‑risk employee issues with sound judgment. Strong interpersonal, communication, and negotiation skills. Ability to work independently in a matrixed, fast‑paced, and multicultural environment. Fluency in Portuguese and English is required; Spanish is a strong plus. Willingness to travel regionally as needed. Preferred Attributes Experience supporting LATAM countries in a regional capacity. Certification in Labor Relations or Employee Relations (e.g., SHRM, HRCI). Legal or compliance background is a plus. High emotional intelligence and ability to influence at all levels. Benefits and Accommodations When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. EEO Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all, and we are committed to creating a workplace that’s inclusive, free from discrimination, and fair. #J-18808-Ljbffr