Operations Analyst
2 semanas atrás
**Curated** is on a mission to help people find exactly what they're looking for**
Whether it's your first snowboard, a brand new baby stroller, or a much needed upgrade to your coffee machine - shopping is hard when the stakes are high. We make it easy by connecting customers with Real Experts who can answer their needs faster.
**Curated is the home of America's biggest community of Real Experts**
Real Experts aren't sales assistants. They're people living ordinary lives, who also happen to be obsessively passionate about something. They have real, on-the-ground, lived experience — _they're not proficient in tennis, they're fluent in it._
**Making high-stakes purchases easier is only the beginning**
Our Real Experts connect with customers in ways that would be unimaginable in any other retail context. They work hard to understand your needs, trade stories, help make plans, and keep in touch.
It's why customers are obsessed with Curated - and why our Real Experts have a 4.96 average star rating over 85,000+ reviews.
**About the Role**
As an Operations Analyst, you will sit on the Expert (Sales) Team and play an integral role in
managing expert supply operations as we scale to thousands of experts across many different
categories. You will closely collaborate and develop key foundational strategies for managing
the expert supply side of our growing business.
- Own the weekly, monthly, and quarterly forecasting in our expert supply Excel model to
understand and summarize expert org performance, uncover activity trends, and make
decisions about expert hiring targets
- Monitor key marketplace metrics using existing dashboards and build new ones (we can
teach you how to use Looker)
- Conduct analysis in Excel and Looker to support investigation of trends or the
exploration of strategic priorities
- Work with the rest of the Expert Team to run target setting exercises; you will collect the
key targets, incorporate them into the model, and track progress / results
- Run operational expert programs (e.g., writing communications and building reports) to
help manage expert supply
- Proactively communicate with cross-functional partners and manage expectations
**This job might be for you if**:
- You have experience in analytical roles (such as banking, business or finance operations, data analysis, or similar roles)
- You are proficient in Excel to build intuitive models end to end
- You are data-driven and you have analytical mindset
- You have strong attention to detail and organizational skills
- You have strong written and oral communication skills
- You're comfortable working during United States working hours
- Nice to have: E-commerce industry experience
- Nice to have: Experience with Looker, Tableau, or other similar data visualization tools
**What we can offer you**:
- Working remotely at home
- Great opportunities for career progression
- Amazing teams
**About Curated**
Curated was founded in 2017 to humanize online shopping. Backed by Forerunner, Greylock, and CapitalG, we've built a collaborative shopping experience brought to life by passionate experts. Every shopper on Curated gets one-on-one personalized advice to find the perfect product, so they can enjoy more of what they love.
Through our expert community, Curated has created a new type of knowledge economy that enables people to earn meaningful income by sharing their expertise, from anywhere.
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