978 - Customer Support Analyst
Há 4 dias
**This is a remote position, you can be located anywhere in Brazil**
**Your impact**:
- Provide platform support and customer service to Rock Content’s customer user base.
Support departmental evaluation and implementation of new tools and processes that enhance the customer support experience and product usage visibility, as needed.
- Demonstrate a high level of product knowledge and skillfully answer product-related questions while engaging learners with varying skill levels.
**What we are looking for**:
- Fluent English;
- Bachelors degree;
- Customer service experience;
- Marketing de Conteúdo and Inbound Marketing by Rock University.
- Positive, enthusiastic, and motivated personality committed to providing exceptional customer support;
Remains focused in a very fast-paced, deadline-driven environment;
- Demonstrates a sense of urgency and the ability to handle any situation with a smile.
**What we offer**:
- Rock University - free access to our marketing courses
- Ongoing workshops and webinars on marketing topics
- Flexible hours
- Work from home allowance
- Parents benefits
- Volunteer paid time off
- Birthday and work anniversary days off
- Health insurance
- Dental Insurance
- Being part of a dynamic, talented team distributed around the world
- Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
- Being empowered to make decisions to improve customer satisfaction
- Continuous growth opportunities for our customers, talent community, and Rockers
- **
Other benefits may be available according to your location.
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