Global E-commerce- Creator Operation Lead

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our Brazil operation team.

About the Team
The team is responsible for leading a team of creator managers to onboard and incubate a large number of high potential and emerging e-commerce creators with clear scale management strategies, build effective communication channels, practice and summarize effective approaches for creator's performance growth and drive partnerships between creators and merchants.

**Responsibilities**:
1. Lead a team of creator managers and make long-term development strategy for key and emerging TikTok Shop creators (rising star creators);
2. Be responsible for onboarding and managing rising star creators at scale and incubating them to drive their upgrading and performance growth by providing various scalable supports including education, sample gifting, performance analysis, product recommendation and partnership with brands and so on;
3. Initiate efficient incentive policies to encourage rising star creators' engagements;
4. Help test and iterate on the foundational scale creator management program; Use data-driven methods to experiment and iterate on tactics;
5. Deliver creator performance report and insight by diagnosing audience conversion metrics of creator e-commerce content;
6. Increase TikTok Shop creator business awareness by building and amplifying rising star creator successful case studies;
7. Work closely with cross-functional teams to drive creator and merchants partnerships to support creator revenue;
8. Build a high-performing team and drive team wellbeing and excellence.

**Qualifications**:
1. 10+ years working experience in creator/user/merchant development, creator/user scale management or creator affiliate operation at internet/e-commerce companies;
2. 3+ years team management experience; be hands on when needed;
3. Strong community-building skills; Strong creator/user growth strategy and roadmap designing skills with strong data sense and knowledge;
4. Passion for working with emerging/micro creators and executing on strategy and helping to improve it;
5. Strong communicator, a good team player, fast learner and open to changes;
6. Attention to detail, affinity with numbers, logical and strong in problem solving;
7. Strong knowledge of live streaming would be a plus;
8. Familiar with TikTok and other content platforms; experience in content-based e-commerce is highly preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.