Floor Operations Officer

Há 5 dias

Mato Grosso, Brasil Eeze Tempo inteiro

The Floor Operations Officer is responsible for overseeing the daily operations on the casino floor, ensuring smooth gameplay, compliance with operational procedures, and maintaining a high standard of service. This role requires strong attention to detail, quick decision-making skills, and the ability to handle escalations efficiently. The Floor Operations Officer plays a critical role in maintaining fairness, game integrity, and a positive player experience.

**Key Responsibilities**
- Monitor live casino floor operations to ensure efficiency and adherence to company policies and procedures.
- Ensure game integrity by identifying and reporting any irregularities, technical issues, or suspicious activities.
- Evaluate the performance of game presenters and provide constructive feedback.
- Report problems or concerns to the Service Managers.
- Document incidents and outcomes by compiling detailed incident reports.
- Ensure the overall quality of games by enforcing operational standards.
- Act as the first point of contact for resolving disputes on tables, addressing concerns from game presenters.
- Collaborate with the Service desk to troubleshoot and resolve any game-related issues promptly.
- Contribute to continuous process improvement by identifying areas for operational enhancements.
- Carry out any other ad hoc duties that might be required from time to time according to the company’s demands.

**Qualifications, Skills and Experience**
- At least 2 years of experience in a monitoring role or similar role within the Live Casino Operations.
- In-depth understanding of live casino games, operations, and procedures.
- Strong attention to detail with the ability to identify irregularities and ensure game integrity.
- Excellent verbal and written communication skills for reporting incidents and providing feedback.
- Proven ability to handle disputes and resolve operational challenges effectively.
- Strong problem-solving skills and ability to work under pressure.
- Team-oriented with leadership capabilities to guide and support game presenters

during the shift.
- Adaptable to working in a fast-paced environment with changing priorities.
- Proactive, with a continuous improvement mindset to enhance operational efficiency.

**Required Core skills**
- Reporting Skills
- Organizational Skills
- Game Integrity Management
- Dispute Resolution
- Assessing Skills
- Operational Standard Enforcement

**What’s in it for you?**
- Competitive salary
- Monthly Performance Bonus
- €400 annual Wellness Allowance
- Night shift Allowance
- In-House parking (limited)
- Daily Free lunch
- Life Insurance (2x annual salary)
- Private Medical Insurance (from the 1st day)
- Access to an in-house gym
- Social events and parties
- Lunch and fruit provided at the office/studio
- Local discounts and more

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