Regional Service Delivery Manager

Há 3 dias


São Paulo SP, Brasil AM53 Tempo inteiro

Revise a integridade geral de cada um dos módulos de serviço (incidentes, alterações, problemas, solicitações)
Revise os níveis de serviço e as medidas de melhoria recomendadas pela Tech Mahindra
Previsão de demanda para quaisquer "solicitações em massa"
Revisar dados volumétricos mensais para faturamento
Revisar a integridade de cada um dos projetos
Revisar os níveis de serviço por projeto
Revise o risco e faça recomendações
Tratativa de Incidente proativo na Tech Mahindra Systems
Coordenar diretamente com o usuário final ou digitalização em equipes regionais, equipes de serviço e contatos do local para triagem
Resolução remota de tíquete de incidente de ponta a ponta
Coordenação com equipes de engenharia de campo, incluindo treinamento e acesso necessários
Coordenação com equipes OEM TAC
Coordenação com a equipe de recebíveis da BASF Shipping
Gerenciamento de estoque de reposição local / regional
Resolução automática de tíquetes de incidentes
CMDB atualizado e ferramentas de gerenciamento de ativos
Participar do MIM e defina e execute Solução Alternativa/Correção
Restante das responsabilidades, conforme definido no processo de Gerenciamento de incidentes normais
Vivencia previa em gerenciamento regionalizado em projetos de manutenção de infra estrutura de TI
Coordenação e gerencia de grupos de trabalhos
Conhecimento de ambiente e ferramentas e plataformas CISCO
**Informações adicionais**:
Participar ativamente de reuniões periodicas com o grupos hierarquicos em diferentes niveis
Gestão de controle de indicadores solicitados pelo cliente
Controle atividades inerentes ao projeto e contrato para apresentar resultados e sugerir soluçoes inovadoras.
**Inglês**: Intermediário



  • São Paulo, Brasil Feedzai Tempo inteiro

    Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...

  • LATAM Delivery Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Hudson RPO Tempo inteiro

    LATAM Delivery Manager - Pharmaceutical (SP) LATAM Delivery Manager - Pharmaceutical (SP) At Hudson RPO, we embrace curiosity, think differently, and shape the future of talent. What you'll do: Lead and oversee the delivery of end-to-end recruitment solutions for our clients across the LATAM region, ensuring excellent service and client satisfaction....

  • Regional Account Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil beBeeAccount Tempo inteiro R$80.000 - R$120.000

    Job OverviewWe are seeking a highly skilled account manager to join our team in São Paulo, Brazil. As an account manager, you will be responsible for developing and operating regional chain brands, driving user acquisition and scale growth for assigned brands, leading the team to execute business strategies, and achieving performance targets.Main...


  • São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$120.000 - R$170.000

    Job OpportunityAs a Channel Operations Manager, you will oversee regional operations and delivery performance.This involves managing daily channel operations, supply routes, healthcare professional networks, and delivery metrics. You will also work closely with process optimization teams to improve operational efficiency and cost-effectiveness.Key...

  • It Service Delivery Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil TECEZE Tempo inteiro

    Position OverviewWe are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions. The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end...


  • São Paulo, São Paulo, Brasil beBeeExecutive Tempo inteiro US$180.000 - US$200.000

    As a seasoned leader in professional services, you will oversee the delivery of projects across the region, driving client satisfaction and revenue growth. Your expertise in managing multidisciplinary teams and ensuring successful client outcomes will be instrumental in achieving our business objectives.Job Description:Lead all professional services delivery...


  • São Paulo, São Paulo, Brasil beBeegrowth Tempo inteiro R$80.000 - R$150.000

    Job Title:Sr. Regional Growth ManagerJob DescriptionWe are looking for a highly skilled and experienced individual to join our team as Sr. Regional Growth Manager.This role will involve driving user acquisition and scale growth for assigned brands, leading teams to execute sales strategies and achieve performance targets, promoting collaboration between...


  • Sao Paulo, Brasil InventCloud Tempo inteiro

    **Service Delivery Manager**: - InventCloudSão Paulo-SP A combinar **1** - vaga- | publicada hoje*** **Informações da Vaga**: **Descrição**: - Atuará nas atividades internas e demais funções pertinentes ao cargo. Necessário conhecimento na área de atuação. **Forma de Contratação**: - A Combinar **Sobre a Empresa**: **Nome**: -...


  • São Paulo, São Paulo, Brasil beBeeService Tempo inteiro US$150.000 - US$170.000

    Job DescriptionAs a Senior Manager, you will lead our growing team of Services Consultants in Brazil and LATAM. You will ensure project success, manage escalations, and build partnerships with Sales and Solution Architects to deliver exceptional outcomes for customers.Key ResponsibilitiesTeam Leadership & Development:Lead, coach, and develop a team of...


  • São Paulo, São Paulo, Brasil beBeeRegionalization Tempo inteiro US$1.200.000 - US$1.500.000

    Regional Quality ManagerThis role oversees leadership for certain services elements in the quality organization to support a rapidly changing business with complex and diverse product lines.Key Responsibilities:Develop and implement quality processes, systems, and SOPs in line with policies, standards, and applicable regulations.Provide coaching, guidance,...