
Regional Service Delivery Manager
Há 3 dias
Revise a integridade geral de cada um dos módulos de serviço (incidentes, alterações, problemas, solicitações)
Revise os níveis de serviço e as medidas de melhoria recomendadas pela Tech Mahindra
Previsão de demanda para quaisquer "solicitações em massa"
Revisar dados volumétricos mensais para faturamento
Revisar a integridade de cada um dos projetos
Revisar os níveis de serviço por projeto
Revise o risco e faça recomendações
Tratativa de Incidente proativo na Tech Mahindra Systems
Coordenar diretamente com o usuário final ou digitalização em equipes regionais, equipes de serviço e contatos do local para triagem
Resolução remota de tíquete de incidente de ponta a ponta
Coordenação com equipes de engenharia de campo, incluindo treinamento e acesso necessários
Coordenação com equipes OEM TAC
Coordenação com a equipe de recebíveis da BASF Shipping
Gerenciamento de estoque de reposição local / regional
Resolução automática de tíquetes de incidentes
CMDB atualizado e ferramentas de gerenciamento de ativos
Participar do MIM e defina e execute Solução Alternativa/Correção
Restante das responsabilidades, conforme definido no processo de Gerenciamento de incidentes normais
Vivencia previa em gerenciamento regionalizado em projetos de manutenção de infra estrutura de TI
Coordenação e gerencia de grupos de trabalhos
Conhecimento de ambiente e ferramentas e plataformas CISCO
**Informações adicionais**:
Participar ativamente de reuniões periodicas com o grupos hierarquicos em diferentes niveis
Gestão de controle de indicadores solicitados pelo cliente
Controle atividades inerentes ao projeto e contrato para apresentar resultados e sugerir soluçoes inovadoras.
**Inglês**: Intermediário
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