Account Manager

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

Job Description
**OVERVIEW**

We are looking for a high-performing Account Manager to help us meet our ambitious revenue growth objectives from both new customer acquisition and expansion within the Latin American region. You will be responsible for helping to develop and execute all key business development strategies, tactics and action plans required to achieve your financial targets. In this role, you will manage a portfolio of customers in the Higher Education sector and will also develop new business in your assigned territory. Your objective is to manage the relationship with existing customers to help them achieve maximum value from our services. You will nurture and grow the depth of the relationship, branching out to different departments and different contacts inside the institution.

**RESPONSIBILITIES**
- Manage new business growth and contract renewals
- Build multi-threaded relationships and execute proactive account plans in order to:

- Identify opportunities for your customers to expand and increase the value they obtain from our services and define actions to develop these opportunities.
- Identify risks for your customers that could jeopardize the value they obtain from our services and define actions to mitigate these risks.
- Be creative and proactive in ways to communicate with your customers to make sure your portfolio is constantly informed of the capabilities that Turnitin can offer.
- Understand customer goals using Turnitin services and help them define a strategic plan with measurable goals to implement and drive user adoption in their institution.
- Document and keep track of client activity, notes, and next steps clearly in Salesforce.
- Ensure that accurate monthly, quarterly and annual forecasts are provided to your manager
- Understand and follow key educational trends and legislation in the territory and use this knowledge to identify opportunities for yourself and the wider team

Qualifications
**REQUIRED EXPERIENCE /SKILLS/ BACKGROUND**
- BA/BS degree required
- 4+ years of experience in inside sales, account/relationship management or similar role
- Curiosity and passion for learning are critical in this role.
- Be a good communicator, both verbal and written. Able to explain concepts clearly and concisely.
- Excellent problem solving and time management skills
- Demonstrable experience in developing client-focused, differentiated and achievable solutions.
- Excellent listening, negotiation and presentation skills.
- Entrepreneurial mindset, self-starter and motivated passionate personality that thrives in a fast-paced environment
- Be 100% fluent in English and Spanish
- Tech-savvy with strong technical aptitude and critical thinking skills

**Preferred skills/ experience**:

- Experience using Turnitin in the classroom (teacher or student)
- Technology, SaaS or startup experience
- Familiarity with the Education Technology industry, teaching and learning workflows, virtual education, etc.

Additional Information
**Our Mission** is to ensure the integrity of global education and meaningfully improve learning outcomes.

**Our Values** underpin everything we do.
- ** Customer Centric** - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
- ** Passion for Learning**:

- We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
- ** Integrity**:

- We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
- ** Action & Ownership** - We have a bias toward action and empower teammates to make decisions.
- ** One Team** - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
- ** Global Mindset** - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

**Seeing Beyond the Job Ad**

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.