Operational Excellence Manager

Overview:
The Operational Excellence Manager will collaborate with GM Financial leadership and OpEx IO leaders to identify, prioritize and execute Business Process Management (BPM), Process Improvement and Cultural Change projects within their area of responsibility. The OpEx Manager will deploy the OpEx program by designing and executing training, communication, project portfolio management, Business Process Management System (BPMS) and Quality Assurance implementation, problem solving projects and strategic initiatives for continuous improvement and cultural change.

**Responsibilities**:
**POSITION OBJECTIVES & RESPONSIBILITIES**
- Responsible for working with GM Financial leadership to improve their value stream/ process performance through the identification and completion of improvement projects, utilizing problem solving methodologies such as Lean Six Sigma, Kaizen, as well as general project management methodologies
- Responsible for deploying the Operational Excellence program including training execution associated to problem solving methodologies and BPM
- Responsible for identify RPA (Robotic Process Automation) opportunities for prioritization and development.
- Responsible for coaching OpEx team, Green Belts and Kaizen Leaders in improvement projects, ensuring adherence to problem solving methodologies and project governance standards.
- Responsible for ensuring that BPMS is executed within GM Financial by coaching employees in these areas, managing BPM initiatives in selected process areas.
- Responsible for facilitating project team’s use of data driven tools and methodologies, and for driving for results and monitoring outcomes of each project
- Responsible for presenting project status and updates to project champions and executive leaders according to established standards and frequency
- Maintain strict confidentiality of all information

Qualifications:
**QUALIFICATIONS & EXPERIENCE**
- Education level: Bachelor’s degree preferred
**. **Master’s degree is a plus
- Certifications or special training required:

- Lean Six Sigma Green Belt required
- Lean Six Sigma Black Belt strongly preferred
- Training/certification/studies/experience or exposure to (preferred):

- Lean Principles
- Six Sigma
- Lean Six Sigma
- Process Quality
- Process Mapping
- Process Improvement
- Business Process Management
- Total Quality Management (TQM)
- Change Management
- ISO Certifications
- Project Management
- Design Thinking
- Service Design
- Innovation techniques and tools

**SKILLS & KNOWLEDGE**
- At least two (2) years Financial Services experience or quality related experience required. Experience in Service Organizations is highly preferred, but Manufacturing, Health Care, Government, Military, and other industries exposure are a plus
- Proven experience in Green Belt projects or participation in improvement projects
- Demonstrated success in project management, being able to manage a project portfolio
- Demonstrated ability to produce documents, spreadsheets, databases, etc. with Windows-based software
- Experience in statistical software (required) such as Minitab or simulation software is preferred. Exposure to statistical software such as Minitab or SigmaXL required
- Consultative, influencing, conflict management and negotiation skills
- Excellent organizational skills, ability to create and maintain work relationships
- Demonstrated interpersonal skills to effectively communicate with project teams, as well as the company’s staff and management
- Solid oral, written and presentation skills; ability to communicate to team members and groups effortlessly
- Ability to deliver on multiple projects while under heavy deadlines and constantly changing priorities
- Exceptional analytic and problem-solving skill set
- Excellent change agent and change management skill set
- Solid time management skills

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Disclaimer: Brazil - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status or disability.