Operational Excellence Manager

4 semanas atrás


São Paulo, São Paulo, Brasil GM Financial Tempo inteiro
Overview:
The Operational Excellence Manager will collaborate with GM Financial leadership and OpEx IO leaders to identify, prioritize and execute Business Process Management (BPM), Process Improvement and Cultural Change projects within their area of responsibility. The OpEx Manager will deploy the OpEx program by designing and executing training, communication, project portfolio management, Business Process Management System (BPMS) and Quality Assurance implementation, problem solving projects and strategic initiatives for continuous improvement and cultural change.
**Responsibilities**:
**POSITION OBJECTIVES & RESPONSIBILITIES**
- Responsible for working with GM Financial leadership to improve their value stream/ process performance through the identification and completion of improvement projects, utilizing problem solving methodologies such as Lean Six Sigma, Kaizen, as well as general project management methodologies
- Responsible for deploying the Operational Excellence program including training execution associated to problem solving methodologies and BPM
- Responsible for identify RPA (Robotic Process Automation) opportunities for prioritization and development.
- Responsible for coaching OpEx team, Green Belts and Kaizen Leaders in improvement projects, ensuring adherence to problem solving methodologies and project governance standards.
- Responsible for ensuring that BPMS is executed within GM Financial by coaching employees in these areas, managing BPM initiatives in selected process areas.
- Responsible for facilitating project team's use of data driven tools and methodologies, and for driving for results and monitoring outcomes of each project
- Responsible for presenting project status and updates to project champions and executive leaders according to established standards and frequency
- Maintain strict confidentiality of all information
Qualifications:
**QUALIFICATIONS & EXPERIENCE**
- Education level: Bachelor's degree preferred
**. **Master's degree is a plus
- Certifications or special training required:
- Lean Six Sigma Green Belt required
- Lean Six Sigma Black Belt strongly preferred
- Training/certification/studies/experience or exposure to (preferred):
- Lean Principles
- Six Sigma
- Lean Six Sigma
- Process Quality
- Process Mapping
- Process Improvement
- Business Process Management
- Total Quality Management (TQM)
- Change Management
- ISO Certifications
- Project Management
- Design Thinking
- Service Design
- Innovation techniques and tools
**SKILLS & KNOWLEDGE**
- At least two (2) years Financial Services experience or quality related experience required. Experience in Service Organizations is highly preferred, but Manufacturing, Health Care, Government, Military, and other industries exposure are a plus
- Proven experience in Green Belt projects or participation in improvement projects
- Demonstrated success in project management, being able to manage a project portfolio
- Demonstrated ability to produce documents, spreadsheets, databases, etc. with Windows-based software
- Experience in statistical software (required) such as Minitab or simulation software is preferred. Exposure to statistical software such as Minitab or SigmaXL required
- Consultative, influencing, conflict management and negotiation skills
- Excellent organizational skills, ability to create and maintain work relationships
- Demonstrated interpersonal skills to effectively communicate with project teams, as well as the company's staff and management
- Solid oral, written and presentation skills; ability to communicate to team members and groups effortlessly
- Ability to deliver on multiple projects while under heavy deadlines and constantly changing priorities
- Exceptional analytic and problem-solving skill set
- Excellent change agent and change management skill set
- Solid time management skills
LI-ST1
Disclaimer: Brazil - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status or disability.

  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$60.000 - R$120.000 por ano

    We are seeking an experienced, strategic leader to drive transportation excellence across our network through data-driven insights, program management, and stakeholder collaboration. This principal-level role will serve as the key strategic advisor for transportation operations, connecting operational performance with business objectives and leading...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$80.000 - R$120.000 por ano

    DESCRIPTIONWe are seeking an experienced, strategic leader to drive transportation excellence across our network through data-driven insights, program management, and stakeholder collaboration. This principal-level role will serve as the key strategic advisor for transportation operations, connecting operational performance with business objectives and...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por ano

    This role will be crucial in managing and optimizing seller experience through operational excellence, focusing on problem resolution, and driving continuous improvement in our marketplaceecosystem. As a Process Excellence Manager, you will be responsible for managing critical aspects of seller operations, including reimbursements, returns processing, and...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$104.000 - R$312.000 por ano

    DESCRIPTIONThis role will be crucial in managing and optimizing seller experience through operational excellence, focusing on problem resolution, and driving continuous improvement in our marketplaceecosystem.As a Process Excellence Manager, you will be responsible for managing critical aspects of seller operations, including reimbursements, returns...


  • São Paulo, São Paulo, Brasil beBeeTransformation Tempo inteiro

    Organizational Transformation Leader The Organizational Transformation Leader spearheads initiatives to drive business evolution and optimize operational efficiencies. This pivotal role plays a crucial part in evolving business processes to maintain a competitive edge. Linguistic Proficiency: Portuguese - native or bilingual proficiency is required. English...


  • São Paulo, São Paulo, Brasil Kanastra Tempo inteiro R$90.000 - R$120.000 por ano

    Responsabilidades e atribuiçõesLiderar a área de Operational Excellence, responsável por garantir eficiência, consistência e monitoramento das operações da KanastraEngajar com áreas operacionais (processamento, passivo, conciliação, gestão de fundos, securitização etc.) para mapear fluxos de ponta a pontaRedesenhar ou ajustar fluxos existentes...


  • São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro

    Job Overview We are seeking an experienced Operations Manager to lead our operational processes and drive business growth. Key Responsibilities: Strategic Planning: Develop comprehensive strategies to enhance operational efficiency. Process Optimization: Analyze and streamline existing processes to reduce costs and improve productivity. Supply Chain...


  • São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro R$120.000 - R$240.000 por ano

    Company OverviewIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...


  • São Paulo, São Paulo, Brasil BlaBlaCar Tempo inteiro

    **About BlaBlaCar**BlaBlaCar is the world's leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year)We are a...

  • On-Site Operational Director

    4 semanas atrás


    São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro

    **Job Opportunity:** Operations Manager We are seeking a highly skilled and experienced Operations Manager to lead our team in optimizing operational processes. The successful candidate will oversee production, logistics, and supply chain management while maintaining quality standards. Key Responsibilities: Strategic Planning: Develop and implement...