Strategy and Operations Manager

Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

LI-Hybrid

Team Overview:

- **Analyzing Data & Monitoring Progress**: You'll identify key performance indicators, assess how products and campaigns are doing and uncover valuable insights.
- **Tackling Challenges & Setting Direction**: You'll use data and logical thinking to solve complicated problems and decide which initiatives are most important, setting clear deadlines for them.
- **Leading Projects & Working with Others**: You'll head up projects that involve various departments, establish objectives, and manage relationships with people at all levels and in different locations.
- **Driving Growth & Taking Charge**: You'll be responsible for expanding our category in Brazil, proactively addressing issues, and ensuring top-notch service.
- **Engaging Users**: You'll team up with operation to run campaigns designed to increase product adoption, user engagement and loyalty.
- **Managing Partner Ecosystem Relationships**: You'll cultivate and maintain strong relationships with a diverse network of partners, ensuring alignment on goals and fostering collaborative projects to drive mutual success.

Role Responsibilities:

- At least **three years of professional experience** in areas such as **strategic planning, business operations, or managing projects and programs**.
- A **strong undergraduate degree**, ideally in **engineering, statistics, operations, or business-related fields**.
- **Exceptional skills in communication, presentations, and managing relationships** with various stakeholders.
- **Robust analytical and problem-solving abilities**, with a proven track record of making **data-driven decisions**. This includes **proficiency in SQL and Excel/Google Sheets**, and **Python skills would be a plus**.
- A **deep grasp of business fundamentals** and the capacity to interpret key performance indicators (KPIs), linking them directly to their influence on daily operations and long-term strategy.
- **Demonstrated competence in overseeing projects** and effectively coordinating work across diverse teams.
- The **ability to confidently juggle multiple priorities** and thrive autonomously in a **dynamic, ambiguous, and rapidly evolving environment**.
- **Fluent in English**.

Role Qualifications:

- Previous experience or a **genuine passion for innovation, sustainability and electric vehicles**, showing a commitment to environmental impact and the future of mobility.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a future vision or a wish for somethin