Customer Support I

2 semanas atrás

Joinville, Brasil Billor Tempo inteiro

**About Us**

At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and enjoy more time with their families.

**About the role**

If you are passionate about Customer Support and want to make a difference in the daily lives of drivers and customers, join our team

**Responsibilities**
- Support the execution of operational support routines, such as sending documents, updating registration information, and providing general guidance
- Help drivers with supply-related matters and proactively resolve potential problems
- Log interactions in the customer service system (CRM), ensuring a complete history
- Support the team in communication campaigns with drivers and customers (e.g., sending standardized messages)
- Assist in collecting feedback through satisfaction surveys (CSAT)
- Contribute improvement suggestions based on daily interactions

**Requisitos**:

- Fluent in English and Portuguese
- Previous experience in Customer Support
- Ability to manage customer relationships and resolve problems
- Excellent communication and organization skills
- Proactivity and focus on resultsDifferentials

**Bonus qualifications**
- Basic or advanced Spanish
- Experience in the logistics, transportation, or technology sector

Benefícios
- On-site in Joinville, SC
- Health and dental plan
- Paid vacation
- Holidays off
- Flash card (supermarket and restaurants)
- Annual bonus based on both company and individual performance
- Eligibility to the LTIP (Long Term Incentive Plan)

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