Customer Service Representative

2 semanas atrás

Sao Paulo, Brasil Wego Chemical Group Inc. Tempo inteiro

Wego Chemical Group is an international importer, supplier, and distributor of chemicals and raw materials. We are an established player in the international commercial chemical markets, providing companies in the developed world with supply chain solutions emanating from around the world, primarily the Far East. Our team has been operating for over 45 years, with offices in four continents and consistent business in over 25 countries. We are 140+ strong around the world, with 9 global offices in 6 countries.

**Job Summary**

The Customer Service Representative responds to Wego’s (internal & external) customer queries and complaints. S/he processes orders, modifications, and escalates complaints across several communication channels. The Customer Service Representative is responsible for maintaining a high level of internal operational efficiency and for delivering superior customer and vendor service.

**Responsibilities**
- The Customer Service Representative is jointly responsible for the entire process from order receipt to invoicing. The activities include:

- Processing and entering orders received from the commercial team in ERP system (Oracle).
- Verification and Control of price agreements accuracy.
- Timely invoicing of delivered orders.
- Supporting LATAM Southern territory Regional Product Managers, Sales Agents, and related Global Product Managers.
- Leverage data analysis, extracting insights to enhance decision-making processes.
- Maintaining contact with (internal & external) customers, both by telephone and in writing.
- Respond promptly to customer inquiries, providing comprehensive and accurate information.
- Properly handling Sales Orders’ documentation requirements.
- Handle and resolve customer complaints, aiming for first-contact resolution.
- Inventory planning and purchase order processing.
- Acting as an intermediary liaison between office departments such as commercial, Administration and supply chain team members and customers.
- Identify opportunities for process improvement within the customer service function.
- Propose and implement solutions to enhance overall efficiency.

**Key Qualifications**
- Completed BA/ BS degree education required. Advance specializations a plus.
- Advanced bilingual (Portuguese - English) communication skills (verbal & written). Spanish a big plus.
- Proven experience in customer service roles, at least 3 years of relevant work experience in distribution. 1 Yr. in an international environment a plus.
- Effective Team’s work Process-oriented and tasks prioritization approach.
- Ability to steering the Sales and Order process in the right direction with commitment to accuracy and structured methods.
- Strong problem-solving skills, with an ability to think on your feet.
- A proactive approach to addressing customer issues.
- Good (internal & external) social and communication skills at different levels and cross-functionally. Reflecting commitment to going above & beyond, “no task too small” commercial attitude.
- Presential office work scope, at Sao Jose dos Campos, Sao Paulo, Brazil main office.

Ability to commute/relocate:

- São José dos Campos - SP: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of experience in customer service do you have?
- How many years of experience in distribution do you have?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)
- Portugese (required)

Work Location: In person

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