Customer Service Representative

Há 3 dias

Sao Paulo, Brasil Danfoss Tempo inteiro

Requisition ID: 33019- Job Location(s): Guaratingueta, BRDanfoss is looking for an enthusiastic Representative Customer Service. If you are an experienced professional ready to bring forward your ideas, then Danfoss gives you the freedom to do so. The ideal profile will be responsible for answering routine questions and issues about products or services from customers. Able to effectively resolve inquiries or escalate concerns in a timely fashion. Frequently escalates more complex custom complaints to more senior customer service representatives.

Local of the position: Guaratinguetá

**Responsibilities**:
Responsibilities for this position include, but are not limited to, the following.
- Analyze customer needs received through EDI or other communication methods, input sales orders into ERP system in order to accomplish with delivery promised dates
- Collaborate with yearly physical inventory activities, through input of results into the system
- Provide support to the organization and customers, through involvement in meetings, writing communications, to guide, clarify doubts related with customer interfaces
- Prepare and analyze reports and spreadsheets to provide data and reports requested to support the business and respond to customers and upper management
- Access and monitor customer web portals to check information related with current performance and address to proper responsible in the organization all issues found.
- Visit customers to address issues related with scheduling, communication systems, performance improvement, etc.

**Background & Skills**:
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
- Graduation in Administration or related fields
- Experience in ERP transactions related with order entry, customer database, invoicing.
- Knowledge in MFGPro would be a plus
- Ability to establish and keep strong relationship with customer representatives, keeping sympathetic and calm communication even under stressful conditions.
- Excellent communication skills in Portuguese (writing and conversation). English and Spanish command as a plus.

**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

  • Customer Service Representative

    1 semana atrás

    Sao Paulo, Brasil Binance Tempo inteiro

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Customer Service Representative Junior

    3 semanas atrás

    Sao Paulo, Brasil Grupo Meta RH Tempo inteiro

    Administrar a carteira de pedidos;Gerenciar reclamações e inconformidades dos pedidos;Informar os clientes sobre previsão de chegada dos pedidos;Monitorar a satisfação dos clientes;Apoio ao time de vendas.**Cargo**: Customer Service Representative Junior**Tipo de Contrato**: Temporário**Área profissional**: Administração...

  • Customer Service Representative

    Há 3 dias

    Sao Paulo, Brasil Wego Chemical Group Inc. Tempo inteiro

    Wego Chemical Group is an international importer, supplier, and distributor of chemicals and raw materials. We are an established player in the international commercial chemical markets, providing companies in the developed world with supply chain solutions emanating from around the world, primarily the Far East. Our team has been operating for over 45...

  • Customer Service Representative

    4 semanas atrás

    Sao Paulo, Brasil Wego Chemical Group Inc. Tempo inteiro

    Wego Chemical Group is an international importer, supplier, and distributor of chemicals and raw materials. We are an established player in the international commercial chemical markets, providing companies in the developed world with supply chain solutions emanating from around the world, primarily the Far East. Our team has been operating for over 45...

  • Customer Service Representative

    4 semanas atrás

    Sao Paulo, Brasil Danfoss Tempo inteiro

    Requisition ID: 33019- Job Location(s): Guaratingueta, BRDanfoss is looking for an enthusiastic Representative Customer Service. If you are an experienced professional ready to bring forward your ideas, then Danfoss gives you the freedom to do so. The ideal profile will be responsible for answering routine questions and issues about products or services from...

  • Representative - Customer Service

    3 semanas atrás

    São Paulo, Brasil Wesco Tempo inteiro

    As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and / or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to...

  • Representative - Customer Service

    3 semanas atrás

    São Paulo, Brasil WESCO Distribution Tempo inteiro

    As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to...

  • Jr. Customer Service Representative

    4 semanas atrás

    Sao Paulo, Brasil INEOS Styrolution America LLC Tempo inteiro

    **Job Opportunity**:**Jr. Customer Service Representative**:**Brazil**:**INEOS Styrolution do Brasil Polimeros Ltda.**:**We Have Great Chemistry**We believe diversity is perceiving difference; inclusion is valuing it. Without inclusion, we cannot unlock the value that diversity has to offer. Everyone has a seat at our company table. Our employees bring their...

  • Representative - Customer Service

    1 dia atrás

    São Paulo, São Paulo, Brasil Wesco Tempo inteiro

    DescriptionAs a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and...

  • Jr. Customer Service Representative

    1 dia atrás

    Sao Paulo, Brasil INEOS Styrolution America LLC Tempo inteiro

    **Job Opportunity**: **Jr. Customer Service Representative**: **Brazil**: **INEOS Styrolution do Brasil Polimeros Ltda.**: **We Have Great Chemistry** We believe diversity is perceiving difference; inclusion is valuing it. Without inclusion, we cannot unlock the value that diversity has to offer. Everyone has a seat at our company table. Our employees bring...