Jr. Customer Service Representative

**Job Opportunity**:
**Jr. Customer Service Representative**:
**Brazil**:
**INEOS Styrolution do Brasil Polimeros Ltda.**:
**We Have Great Chemistry**

We believe diversity is perceiving difference; inclusion is valuing it. Without inclusion, we cannot unlock the value that diversity has to offer. Everyone has a seat at our company table. Our employees bring their unique selves to work daily, have a sense of belonging, and contribute to our core values. We have an inclusive approach, which is open and transparent. We respect and value diversity and believe in equality of opportunity. We do this by valuing and respecting cultural differences and welcoming diversity of thought and perspectives from all our employees.

**The Position**:The Jr. Customer Service Representative executes, imports and exports operations. Deal with global INEOS Styrolution sources on imports managing orders, deliveries and incident customer's issues. Support South America region indent business model following up orders entry and deliveries.

**What you will do**:
**Challenges**: Business depends on entirely from intercompany imports, Import lead time varies from sources which create complexity on meeting customer´s demand Intercompany supply chain communication and alignment, Customs and transportation strikes, Time pressure from customers and sales team on material availability and lead time.

**Key accountabilities**:

- Responsible for INDENT orders for Brazil and Argentina, providing a high service level to customers, but supporting also local stock replenishment when required
- Responsible for improving the service level of the service providers, giving training or requesting adjustments when necessary for the business
- Always improving the operation and processes in order to aim for service level improvement. Supporting sales team to make the required adjustments when necessary for IND process
- Respond and keep the guidelines of internal and external audits
- Set IND orders in SAP, performing the contract analysis process (PO analysis), assuring the correctness of material, package, origin, price and payment terms
- Keep a close follow up on the orders, always informing the status to the customers and sales
- Support the customer with _pro-forma_ invoices, bill of landings, DIs and all other documents

**What you will bring**:
**Education & Knowledge**:
Bachelor in Business, Engineering, Economics, Marketing or Foreign Trade

English/Spanish language

**Experience in general**:
More than 3 years of experience

Logistics procedures and processes (national and international)

Product knowledge

Tax knowledge

Basic Training: Welcome ISTN / Quality guides / Procedures and Guidelines ISTN

**Technical skills**:
Knowledge in ERP/SAP, Office package knowledge, Import and export local laws, Foreign Trading

**Competencies, Behavioral skills**:
Analytical thinking; Initiative and creativity; Planning and organizing; Teamwork; Good communication; Customer orientation; SHE Compliance

**The Location**:This opportunity is located in São Paulo, SP, Brasil.

[Not translated in selected language]
**What We Offer You**
- A safe and drug-free work environment
- Career development, job progression, and tuition reimbursement
- Flexible work environment, paid vacation, and sick time
- A comprehensive health benefits package with low premiums to support employee wellbeing
- Retirement savings with company match plus contributions
- Above-market compensation including performance-related pay and bonuses
- Fitness reimbursement to encourage employees to stay healthy and active

**Our Company**
- No. 1 global leader in styrenics: Styrene Monomer, Polystyrene, Acrylonitrile Butadiene Styrene Standard, and Styrenic Specialties
- 3,600 employees worldwide
- 20 manufacturing sites in 10 countries
- Customers in 106 countries
- 6 billion EUR in 2021
- We are excited to hear from you and share more about our organization.

All the best,

The INEOS Styrolution Talent Team

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