Moderation Service Specialist
Há 3 dias
Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team
The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality.
Commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.
**Responsibilities**:
- First point of escalations, appeals and clarifications on commerce moderation related matters and concerns
- Communicate with parties involved in the appeal process to ensure that they understand the status of their case
- Collect stakeholders' voices, address their issues and concerns and support them to achieve business success via our platform.
- Collect customer voices, address their issues and concerns and support them to achieve business success via our platform.
**Qualifications**:
- Bachelor's degree, education, training or equivalent
- Excellent written and verbal communication skills in English & Brazilian Portuguese
- Excellent interpersonal and communication skills
- Customer service related working experience, strong willingness to support internal and external customers to address their issues and develop their business on our platform
- Strong problem-solving and conflict management skills and demonstrated multi-task capabilities and ambiguity
- Excellent organizational skills and can handle business demands under pressure
- Ability to work in a fast and evolving environment with detail-oriented focus
D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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