Mountain Patrol Operations Lead

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

A mountain patroller is responsible for emergency medical response, guest assistance, and contributes to resort operations to provide an exceptional experience for all visitors. Key responsibilities include emergency medical care and transportation of injured guests, on-mountain setup and hazard mitigation to promote a safe environment, avalanche reduction and rescue, lift evacuations, patrolling runs to assist guests, and thorough documentation of incidents.

The Operations Lead coordinates with the Patrol Director, Assistant Director, and Patrol Supervisor to oversee all aspects of the daily operations of the resort. They are expected to take the lead in any project contributing to resort operations and assume the roles and responsibilities of the Patrol Director, Assistant Director, Patrol Supervisor, and fellow Patrol Leads in their absence. They will coordinate and communicate with other departments regarding issues and events impacting resort operations and collaborate with outside agencies as required. They are expected to perform their duties in a confident and competent manner, exhibiting leadership, teamwork, and an excellent work ethic. They are responsible for promoting teamwork with consideration for all their fellow patrollers’ responsibilities and skills.

Essential Functions/Major Responsibilities- Coordinate with the Patrol Director, Assistant Director, and Patrol Supervisor to organize and contribute to daily on-mountain operations conducted by the patrol team.- Support the Patrol Director, Assistant Director, and Patrol Supervisor by assisting with any project and related tasks contributing to resort operations.- Assign Patrollers to complete duties, including, but not limited to, snow safety projects, avalanche mitigation routes, rope line and signage setup, bumps, training, or other needs occurring throughout the course of the day. Communicate assignments to the Patrol Director and Assistant Director.- On a weekly to biweekly basis, assume the role of the Patrol Director, Assistant Director, or Patrol Supervisor and perform all of their duties in their absence.- Monitor the quality of on-mountain operations, including setup, patrol bump operations, staff performance, and guest safety adherence.- Perform equipment inspections and audit the inventory of Patrol rescue equipment.- Promote positive team dynamics and employee morale among the patrol staff.- Encourage and inspire opportunities to enhance guest experiences, and initiate guest contact.- Provides training, evaluates performance, and determines successful completion of the in-house certification program for new and experienced Patrollers. Assist in organizing and documenting training. Provide feedback and recommendations to Patrol Leadership on further training or promotional readiness following training completion.- Mentor fellow Patrollers by providing guidance and training in areas of expertise.- Review and manage reports in Edge Auditor.- Act as Lead Investigator during Incident Investigation and coordinate with the Patrol Director, Assistant Director, Patrol Supervisor, Leads, and Risk Manager to collect and assemble investigation packages. When acting as Lead Investigator, assign Patrollers to investigation or Patrol rounds/bumps as needed.- Be familiar with the Crisis Response Plan and act as Accident Site Leader in various scenarios, including assigning Patrollers to crisis response or regular rounds/bumps as needed.- Be familiar with the Avalanche Response Plan and best practices for safely navigating and reducing hazards in avalanche terrain.- Act as a Route Leader or Lead Gunner on avalanche reduction missions involving explosives and/or protective ski cutting. Direct avalanche reduction tasks and assign Patrollers to assist wit