Community Operations Lead

**Based in São Paulo.**

**About Us**

Founded in 2010, WeWork is a global platform for work with a mission to create a world where people work to make a life, not just a living. Our pioneering model offers the benefits of a collaborative culture, the flexibility to scale workspace up and down as needed and the power of a worldwide community, all for a lower cost. With 500+ locations in over 111 cities and 29 countries, our 527,000 memberships represent global enterprises across multiple industries, including 38% of the Global Fortune 500.

**About the Role**
- **_Do’er:_**
- You do what you love
- Credibility is earned at WeWork through execution and getting things done.
- You are able to get into the details and deliver results under highest expectations on time and quality.
- Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.
- Pragmatism and outcomes orientation are valued and lead to wins.
- Exceptional organizational and multitasking skills.
- You thrive in a fast-paced environment.
- **_Solution-centric:_**
- You have the flexibility to think outside the box.
- We don’t do everything the traditional way, and are always looking to innovate and push the envelope.
- You have the ability to foresee and identify needs of the team.
- You take an innovator and creator’s approach to any issues that may arise.
- **_Collaborator:_**
- There is no room for “I” at WeWork. Every role and individual is in the organization to serve We.
- Builds trust across the organization by being a good listener and inclusively soliciting input.
- You are open to new and innovative solutions.
- You must present well and communicate clearly and effectively to upper management and internal departments.
- You’re willing to adjust course when appropriate new ideas or objections are raised.
- You love working with people

The Community Operations Lead reports directly to the Business Manager and Operations Team within the market and works closely with the local Community Team. The role is primarily responsible for the execution of daily tasks and general upkeep of new and existing WeWork locations in the market. The role serves as the first line of offense for the community and operations teams, working quickly and diligently to resolve issues for our members, and proactively problem solve minor facilities issues. The Community Operations Lead role will provide support to all other Facilities personnel, and will constantly look for ways to improve personally and professionally as well as improve the overall building health. Success in this role will be increased member loyalty as well as reduced churn, and a connected community and operations team.

**Key (or Specific) Responsibilities**
- Solve maintenance requests submitted via ticketing system
- Report completed tickets via ticketing system
- Execute short lead time tasks
- Report to Facilities Manager and Lead for daily work schedules
- Assess and resolve maintenance issues onsite
- Periodically coordinate with Facilities Manager to discuss building health
- Minor wall repair and paint touch ups in a proactive manner
- HVAC filter changing and cleaning
- Repair storefront doors and change locks
- Key duplicating
- Furniture assembly, relocation and repairs
- Assist Facilities Leads with preventative maintenance on all appliances
- Light bulb changing
- Escort and assist outside vendors as needed
- Install and remove member logos

**Critical Competencies for Success**
- Self Started
- Organized
- Detail Oriented
- Effective Communicator
- Accountable
- Problem Solver
- Goal Setter
- Professional
- Sense of Confidentiality and Business Professionalism.

**Experience & Requirements**
- Excellent communication and organization skills
- Strong organization skills with the ability to multitask
- Customer service and/or hospitality experience a plus
- Passion and understanding for WeWork’s mission and values
- Proficient in basic computer skills
- Ability to lift up to 40 lbs
- Ability to communicate in English
- Ability to work with a large, diverse group of employees and suppliers
- Desire to learn and seek new challenges
- Detail oriented, pays attention to details regarding processes and extra attention to special requests
- Ability to work with a large, diverse group of employees and vendors

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.