Data Canter Customer Operations Iii

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Canter Customer Operations III

**Job Summary**

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

**Responsibilities**

Queue Management / Reporting
- Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
- Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
- Ensures adherence to commit times within standard operating procedures
- Maintains detailed written records of all work activity
- Updates local asset databases and other systems

Installations
- Rack and stack semi-routine customer equipment tickets.
- Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes

Cross-Connect
- Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
- Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
- Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting
- Supports semi-routine standard operating testing and standard operating installations of customer assets
- Supports standard operating procedures of layer 1 cross-connect certification testing
- May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

Stakeholder Partnership
- Supports the operations and security personnel team for breaks or other activities, when necessary
- Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Customer Management
- Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
- Delivers a high level of service and an excellent customer experience when interfacing with customers
- Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
- Supports customers on-site by through access control and escorting services

Projects
- Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
- Supports vendors on projects
- Supports physical customer audits

Training
- Completes all assigned training in a timely manner
- May provide support to new hires

**Qualifications**
- Typically requires a high school diploma and 1-2 years of equivalent work experience

O que você fará
- Instalar, testar, modificar, organizar, fazer passagem, terminação e certificação de cabeamento UTP e Fibra Óptica em infraestrutura horizontal, vertical e terminação entre racks em patch panels;
- Receber, desembalar e instalar físicamente servidores, roteadores e switches nos racks, além de toda a infraestrutura de calhas de cabeamento lógico, grades e racks;
- Conduzir testes e resolução de incidentes junto a operadoras de telecomunicações e clientes de diversos seguimentos de negócio (T1, DS3, OC3-48, Eth, GigE, 10Gig);
- Instalar circuitos que necessitem terminação de fibra ótica avançada;
- Verificar configurações de switches e roteadores em um primeiro atendimento;
- Recepcionar visitantes e clientes e levá-los até o local descrito no chamado;
- Realizar o cadastro e controle de equipamentos _collocation;_
- Garantir cumprimento das regras do datacenter.

**O que você precisa ter**:

- Nível Técnico completo;
- Experiência anterior em Data Center ou ambientes de Missão Crítica;
- Disponibilidade para atuar em escala no