Senior Market Manager

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

As a Senior Market Manager - CRM and Engagement [South America], you will be responsible for the supply health and growth in South America by managing and acquiring high quality inventory at scale. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert for our longtail comprising tens of thousands of hosts. As someone who knows the Airbnb mission and values inside out, you will develop and iterate scalable localized supply management strategies for both highly developed destinations as well as nascent and relatively untapped new markets ultimately ensuring our long-term market success.

**Responsibilities**
- Create and deploy scaled strategies to effectively manage & optimize tens of thousands of Host accounts in South America through scaled communication - owning the local mass host outreach strategy and execution with the objective of:

- Helping Hosts improve their listing/offering to match demand, growing their business results
- Improving Host sentiment by supporting hosts and addressing their issues at scale
- Educating our host community on Product, Policies and Trends
- Coordinate with the central engagement team (that manages global host communications) to have a unified comms calendar for hosts in South America with an aligned strategy, tone and voice
- Proven ability to handle operational complexity and ability to maximize the impact of limited resources
- Support host community programs in your region
- Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
- Prospect and onboard new, high quality supply at scale in South America
- Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
- Represent Airbnb in external meetings and at industry conferences
- Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
- Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
- Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.

**Qualifications**
- 9+ years of CRM experience in a consumer-facing, fast-paced e-commerce company
- Proven experience working cross-functionally
- Strong time management and prioritization skills. Bias towards efficiency - doing more with less
- Strong sense of ownership and entrepreneurial spirit
- The ability to get things done with constantly changing priorities, projects and deadlines
- Able to travel to assigned markets (when business travel resumes)
- Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
- Charismatic self-starter who is resourceful and self-sufficient
- Fluency in English, Spanish and Portuguese is a requirement