 
						Service Delivery Manager
Há 2 dias
Overview:
**Responsibilities**:
- Work with relevant Release Manager(s) to ensure defect & bug fixes, non-functional system changes, patches and upgrades are prioritized and planned into block releases and deployed in an efficient and timely manner.
- Review all Changes and Releases ready for approval into Pre production and then to Production
- Take part in the team callout rotation to manage Major Incidents outside of the business day as required
- Lead the Service Delivery teams (external and internal) to ensure operational SLA compliance
- Work with executive leadership to ensure success of various initiatives including but not limited to: new markets, new products and M&A
- Adhere to the Problem Management Process by ensuring agreed RCA’s are delivered by the Service Delivery teams and subsequent PAIs are managed through to completion.
- Backup and recovery valid and up to date
- Raise security exceptions for any non
- compliance
- Ensure scheduled health checks are carried out such as:
- Service validation
- Batch process complete
- BCVs, backups are completed
- Work with Architecture to manage currency of all elements including Software support and levels, certificate and licenses
- Work with Project and Release Managers to ensure completion of Service Acceptance Criteria before providing approval for Checkpoint 4.
- Partner with Global teams for Transformation and BAU projects
- Corporate systems integration and transformation
- Service management integration and Transformation
- Audit/Compliance integration and transformation
Qualifications:
- 5 years’ experience in Application Service Delivery ideally managing financial & compliance tools
- Multi-lingual
- English, Portuguese are required and any Spanish would be beneficial
- Experienced with outsourced and insourced delivery model
- Ability to manage multiple, disparate initiatives
- ITIL Service Management qualification preferred
Skills and Knowledge
- Strong communication and influencing skills
- Negotiation and conflict resolution skills
- Solid understanding of technology such as Unix, Windows, Oracle Financials, SAP
- Specialization in management information systems and/or Computer Science would be highly desirable
Leadership behaviors/ competencies
- Customer Focus - Level 2
- Drive for Results - Level 2
- Interpersonal Savvy - Level 2
- Peer Relationships - Level 2
- Decision Quality - Level 2
- Developing and Motivating Others - Level 2
Disclaimer: Brazil - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status or disability.
- 
					  Service Delivery ManagerHá 5 dias 
 Sao Paulo, Brasil TMF Group Tempo inteiro**Purpose of the Role** The service Delivery Manager is accountable for ensuring service delivery meets the internal business requirements, is delivered on time, and is within budget. They act as a bridge between the Delivery Leadership / Technology Managers and the GTS teams, ensuring that services are delivered efficiently and effectively. The service... 
- 
					  Service Delivery ManagerHá 3 dias 
 Sao Paulo, Brasil Cognizant Tempo inteiroA Cognizant é uma multinacional Norte Americana do ramo de TI sediada em Nova Jersey, que está no Brasil há 11 anos, com escritórios em São Paulo e Curitiba. Atualmente contamos com um time de quase mil e quinhentos colaboradores e continuamos crescendo exponencialmente, buscamos novos talentos que tenham interesse em uma oportunidade de carreira em uma... 
- 
					  Service Delivery Manager4 semanas atrás 
 Sao Paulo, Brasil GM Financial Tempo inteiroOverview:**Responsibilities**:- Work with relevant Release Manager(s) to ensure defect & bug fixes, non-functional system changes, patches and upgrades are prioritized and planned into block releases and deployed in an efficient and timely manner.- Review all Changes and Releases ready for approval into Pre production and then to Production- Take part in the... 
- 
					  Delivery ManagerHá 2 dias 
 Sao Paulo, Brasil Equação IT Tempo inteiroEquação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners. We are looking for a Delivery Manager with the following requirements: Description: Delivery Manager will be... 
- 
					  Delivery Manager4 semanas atrás 
 Sao Paulo, Brasil Equação IT Tempo inteiroEquação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners.We are looking for a Delivery Manager with the following requirements:Description:Delivery Manager will be... 
- 
					  Service Delivery Manager3 semanas atrás 
 São Paulo, Brasil Didi Tempo inteiroService Delivery ManagerWe are seeking a Service Delivery Manager to join our team. The successful candidate will be responsible for ensuring services are delivered according to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), managing client relationships, and coordinating internal teams to ensure seamless service delivery.... 
- 
					  Service Delivery Manager1 semana atrás 
 Sao Paulo, Brasil Taking Tempo inteiroVaga: 2326 - Service Delivery Manager Principais atuações: - Reconhecer as necessidades, requisitos e exigências do negócio da Taking e do cliente. - Estabelecer e manter relações de longo prazo com o cliente(s) e com os fornecedores; - Auxiliar na negociação, fechamento e manutenção de propostas/contratos de serviços; - Desenvolver, acompanhar... 
- 
					  Service Delivery ManagerHá 5 dias 
 Sao Paulo, Brasil inventCloud Tempo inteiroA inventCloud é uma consultoria de serviços de tecnologia com foco em projetos de inovação, sendo eles em ambientes físicos ou em cloud (privada, hibrida e pública). Temos parcerias globais e certificações dos maiores fabricantes de TI do mundo, entregando serviços customizados para os nossos clientes. Nossa missão é fornecer soluções... 
- 
					  CX Service Delivery Manager3 semanas atrás 
 São Paulo, Brasil 99 Tempo inteiroJoin to apply for the CX Service Delivery Manager role at 99 . About The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don’t even know about yet. We work to generate value for our users... 
- 
					  Delivery ManagerHá 7 dias 
 Sao Paulo, Brasil It2you Consultoria em Ti Tempo inteiroAtuar em rotinas pertinentes ao cargo. **Beneficios**: A Combinar; **Formação Acadêmica**: Ensino superior completo ou cursando. **Experiência**: Experiência como delivery manager - sucessfactor. **Salário**: A combinar **Cargo**: Gerente administrativo **Empresa**: It2you Consultoria em Ti Seleção e agenciamento de...