Support Specialist

Há 2 dias

Rio de Janeiro, Brasil Mize Tempo inteiro

Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real financial value to our extensive network of clients.

We are looking for a Tech Support Specialist that will be par of our global tech-support team, will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an all-around-player that influences the product from the overall experience to the development, and you'll be no different. You should be passionate about building a product end-to-end, through the UX, design, coding, testing, and deployment phases.

**Responsibilities**:

- Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
- Maintain a low rate of non-bug escalations to the development team.
- Write technical notes and troubleshooting procedures to be used by the entire Support.
- Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
- Ongoing support and working closely with the business teams throughout the company.

Requirements: 
- 1+ years’ experience in technical support \ deployment \ system roles
- Experience with System log analysis
- Experience with Zendesk
- Creative troubleshooting abilities
- Ability to understand flows and provide creative technical solutions
- Proficiency in English (written and verbal) - Must
- Ability to comply with tight deadlines and self-prioritize
- Multi-tasking, self-learning, highly motivated and a team player
- Experience working in the Travel Industry - advantage

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