Logistics Operations Specialist

We are seeking a highly driven and hands-on **Logistics Operations Specialist (Dispatcher)**to lead the full spectrum of our transportation operations. You’ll take ownership of dispatch, fleet maintenance, driver management, safety & compliance, and customer satisfaction. This role requires a proactive generalist with a strategic mindset and strong execution capabilities, capable of wearing many hats in a dynamic logistics environment.

**Key Responsibilities**

**Dispatch & Freight Brokerage Operations**
- Oversee full-cycle dispatch for a fleet of 10 company-owned trucks (dedicated and potential OTR routes)
- Manage freight brokerage dispatch from start to finish
- Post loads on load boards, answer calls, screen and qualify carriers
- Track and trace shipments, ensure clear communication and top-tier customer service

**Fleet Maintenance Management**
- Develop and implement a preventative maintenance schedule for the entire fleet
- Coordinate breakdowns, repairs, inspections, and shop/vendor relationships
- Maintain audit-ready maintenance records and ensure vehicle readiness at all times

**️ Safety & Regulatory Compliance**
- Ensure compliance with FMCSA, DOT, and state regulations
- Manage ELDs (KeepTruckin), track Hours of Service (HOS), and support audits
- Assist in building a scalable safety department and driver education program

**Driver Management & Engagement**
- Schedule and track drivers, monitor performance and ETAs
- Conduct daily driver communication and resolve any delivery or routing issues
- Handle onboarding, drug testing, and hours-of-service compliance
- Foster strong relationships to maintain a motivated and reliable driving team

**Customer Service & Account Management**
- Deliver proactive customer updates: ETAs, breakdown notifications, delivery confirmations
- Ensure timely, professional, and courteous verbal and written communication
- Strive to exceed customer expectations and build long-term relationships

**Operational Development & KPI Reporting**
- Serve as a multi-functional operations leader—developing internal processes and infrastructure
- Build out the fleet maintenance and safety programs
- Track and report key KPIs: uptime, compliance, cost control, on-time delivery, and satisfaction

**Working conditions**:

- Working schedule**:Mon-Fri 6 am - 3 pm PST**
- Competitive Salary in USD
- ** Remote mode of work**
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
- Remote eligibility

**Hard Skills & Experience**
- ** Dispatch & Logistics Operations**
Proven experience in both **dedicated** and **OTR dispatch**, including full-cycle coordination of brokerage loads.
- ** Fleet Maintenance Management**
Hands-on management of fleets ( 10+ vehicles), including preventative maintenance programs, vendor/shop relations, breakdown coordination, and use of CMMS or fleet software.
- ** Regulatory Compliance Expertise**
Deep understanding of **FMCSA/DOT regulations**, **Hours of Service (HOS)**, and **ELD mandates**. Able to audit, identify, and resolve compliance issues.
- ** ELD System Proficiency**
Practical experience with **KeepTruckin** or similar ELD platforms. Capable of log analysis, violation management, and driver training implementation.
- ** Customer Service & Account Communication**
Strong ability to communicate effectively with clients—providing load updates, handling escalations, and maintaining high service levels.

**Preferred Soft Skills & Intangibles**
- ** Leadership & Process Development**
Ability to build and scale processes, set standards, and create structured departments in a fast-moving logistics environment.
- ** Clear, Frequent Communication**
Comfortable engaging daily with **drivers, vendors, shops, and customers** to keep operations running smoothly.
- ** Strong Problem-Solving & Multitasking**
Adaptive and solution-oriented—skilled at managing breakdowns, routing issues, and competing demands under pressure.
- ** Tech-Savvy & Data-Driven**
Proficient with **fleet software, GPS/ELD systems, telematics, and analytics tools** to drive performance and efficiency.
- ** Safety-First Mentality**
Committed to promoting safety through training, coaching, and proactive performance monitoring.
- ** Detail-Oriented & Analytical**
Maintains **audit-ready records**, reviews maintenance trends, tracks cost efficiency, and identifies areas for improvement.
- ** Collaborative & Culture-Oriented**
Builds trust with team members, supports driver engagement, and contributes to a positive and growth-focused workplace culture.