Senior Customer Success Manager, Latam

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 3,500 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

**Amplitude's Commitment to Diversity Equity & Inclusion (DEI)**:Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. As a **Senior Customer Success Manager, Enterprise - LATAM,** you are responsible for making sure that our enterprise customers are successful in achieving their product goals. As a dedicated resource on a portfolio of Enterprise accounts in North America you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude's Customer Success strategy.

**As a Senior Customer Success Manager, you will**:

- Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
- Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
- Plan and deliver value-based business reviews with customer executives
- Regularly monitor your portfolio's account health to discover opportunities to help customers realize maximum value from Amplitude
- Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
- Project-manage the customer journey using internal and external resources as needed
- Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
- Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights

**You'll be a great addition to the team if you have**:

- 5+ years prior experience in a Customer Success / Product Management / Marketing Agency role
- 2+ years working with large enterprise SaaS customers
- Experience using analytics platforms to drive decision making
- Proven ability to program-manage software adoption within sophisticated Enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth
- A customer-focused mentality, along with passion and curiosity for our customers' businesses and is needed to get to better business outcomes
- Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for enterprise organizations)
- TRAVEL: you can expect approximately 3-4 days per month

**Who We Are**

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another, and the company succeeds. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform - we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.

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