Social Media Analyst

**About Klick Health**

**About our Strategy Craft**

Klick Health's Strategy Craft is the backbone of our approach to healthcare marketing, where insight meets innovation. Our strategists are not just creators of content; they are architects of connection, deeply understanding patient journeys and brand narratives. Join our team and contribute to a culture where strategy is an art, and every campaign is an opportunity to make an impact on global health communications. At Klick Health, we turn insights into actions and drive solutions that change lives.

**Work term**: Permanent, Full-time

**Location**: São Paulo, SP, Brazil (Hybrid)

Klick is seeking a

**Your mission will be**:

- Monitor selected, owned social media accounts for mentions of client pharmaceutical products, identifying and analyzing comments, complaints, or discussions related to MSD drugs
- Utilize social media listening tools such as Sprout Social, Hootsuite, and Social Bakers to collect and analyze data
- Prepare detailed reports on social media mentions, sentiment, and engagement
- Report adverse event occurrences, maintaining strict adherence to pharmaceutical industry regulations
- Work with international accounts across Europe and Latin America, understanding the cultural nuances and language specifics of each region
- Collaborate with the Strategy/Social Strategy team to develop insights and strategies based on social media analysis
- Occasionally interact with clients, maintaining a high level of professionalism and representing Klick Health's standards
- Ensure all communications and activities are aligned with the serious nature of the pharmaceutical industry, avoiding informal language or emojis in professional settings

**What tech skills you bring**:

- Up to 2 years of experience in social media analysis or a related field
- Fluency in Portuguese, Spanish, with strong English language skills
- Proficiency in social media platforms and a heavy user of social media
- Strong skills in Microsoft Office (Excel, PowerPoint), Google Suite, and the ability to create organized and compelling presentations
- Highly analytical mindset with a focus on detail and accuracy
- Curious and inquisitive about new social media trends and enjoy discussing same with other skilled strategists
- Responsible and attentive to the implications of social media analysis in the pharmaceutical industry
- Ability to work independently and as part of a global team, with a commitment to delivering high-quality work

**What unique attributes you bring**:

- Serious and professional approach to managing social media within the context of pharmaceutical marketing
- Sensitivity to patient communications and an understanding of the importance of accurate reporting in the healthcare sector
- Excellent communication and interpersonal skills, capable of maintaining a professional demeanor in client interactions

LI-LP2 #LI-Hybrid
- Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities._